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Location is great. Staff is friendly and accommodating. No regular coffee in the room, only decaf. No hair conditioner, two shampoos.
Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
Convenient location and great amenities.
We liked the drinks and appetizers in the afternoon and hot breakfast in the morning. On one electrical outlet between the bed only one plug in worked.
The Embassy Suites Lubbock is a terrific hotel for both business and personal travel. Both the rooms and the common areas were spotless and impeccably maintained, and the staff was incredibly friendly, courteous, and professional. The Manager's Reception in the evening was well-received - busy, but not overly so - and it appeared that a number of attendees are regular visitors to the hotel. I will certainly return on my next visit to Lubbock.
Convenience, cleanliness We didn't have hot water on the first morning