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Comfortable beds/pillows, clean room. Free internet/wifi. Convenient to Texas Tech campus. Friendly staff Even the cheap hotels include a continental breakfast free, not here, everything is extra. TV sound did not work properly. Restaurant is pricey as is room service.
Very nice, modern hotel. After a few hours of being there I noticed blood on my bathroom floor.
Location is great. Staff is friendly and accommodating. No regular coffee in the room, only decaf. No hair conditioner, two shampoos.
The hospitality was awesome all around.
Convenience, cleanliness We didn't have hot water on the first morning
We arrived without a rental car and there was not a single car to rent at the airport (our mistake) but the staff did an unbelievable work to get us a car. Thanks to them the trip was a success!!!