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I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Service was great! I continued to have problems with my room key in the elevator.
near american airlines center the restaurant too expensive
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
Ms Cleo war sehr hilfsbereit
Die Zimmer waren sauber und das Hotel selbst war sehr gut instand gehalten. Das Personal war großartig und hat uns geholfen zu unserem Zimmer zu kommen. Man ließ uns sogar früher als 12 Uhr einchecken. Mir gefiel die Tatsache, dass sie ein Restaurant und eine Bar im Hotel hatten. Die Zimmer waren etwas klein für den Preis. Sie hätten größer sein können.
The AC couldn't keep up to keep me comfortable.
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.