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nothing Phones haven't been hooked up since October. Wouldn't replenish water. Qtips, or shampoo while you're payong $250 a night..... Never again.
The check in staff was great! I got there late at night and they delivered a luggage trolley to the elevator door for me. Breakfast was hot, good, and there was plenty. I only reserved 1 night but ended up staying a 2nd night and they honored my room rate from my expedia booking. Couldn't be happier with my experience. Will definitely go back. The only thing that I could say bad was the coffee maker in the room was not plugged in and the outlet was hard to get to behind the tv furniture.
The pool area was nice The TV isn't very high quality and the air conditioner / heater was loud. Customer service was nonexistent. All 3 individuals I spoke to seemed irritated that I needed help. Also didn't make an effort to resolve my issues.
TH ROOM HAD A BAD ORDER ,SPENT TWO MORE NIGHTS AT ANOTHER HOTEL
This place is the most disgusting hotel I've stayed in in the United States.
The room was extremely comfortable, everything was clean and organized. My family loved the pool and the water slide, it was honestly the highlight of our stay. The smell of chlorine when you first walk into the hotel, we were in the pool for about 2 1/2 hours and when we finally came back to our room to relax we couldn't because all our eyes were irritated. I have a 2 year old daughter and she didn't sleep well that whole night because she was crying that her eyes burned. I knew the feeling was terrible as well as my boyfriend, our eyes were burning and it was extremely uncomfortable to close our eyes with ought wanting to cry.
I spoke to 3 different staff members at the front desk. The first was unable to help me with wifi, the second didn't know if the rooms had wine openers, and the third told me I couldn't have my room cleaned because I didn't call before 8 am.
The BED! wonderful!!!! The room was very nice too. Very clean and modern. And quiet - we were first floor, right off the lobby but it was great! The evening hostess did not want to be there (nice to us but not so much the 3 Chinese ladies ahead of us. Breakfast was a joke - hard bagels (on one side), freeze dried eggs under plastic, buckwheat pancakes? Oatmeal and toppings were good & the OJ.
Breakfast was free, but it a prepackaged microwave meal. Blech!