Hotels in Latham

This location is fine, decently clean and the one person who mans the front desk from at least 4 to 7 was polite and nice. Problem is there was JUST ONE person there on a busy Saturday evening. I waited 30 minutes in a line that went out the front door to check in. When I asked if this was normal procedure the guy gave me a look that said he was doing all he could do. I felt for the poor guy. It is not his fault. I will not book again in this location until I know they are adequately staffed. I waited 30 minutes in a line that went out the front door to check in. I will not book again in this location until I know they are adequately staffed.

Hotel was convenient for our purpose. Service people were polite and friendly. Where do I start!!! We booked a suite and paid for a suite via Kayak/Travelocity. I had called ahead on the 26th to advise them we would be a late arrival (our plane did not get in until 11pm.). We arrived late Friday and were told that the suite we wanted was not available. N o explanation. We were given an oversized single room and were advised that the manager (Della O'Brian) would contact us and explain the mixup. Della never called. We got a call on Saturday from the Sales Mgr. who said to take it up with Travelolcity as the room we got is what was agreed to by La Quinta???? Additionally, the phone was not working properly. We couldn;t call the front desk and our message light blinked for three days. We had no outgoing phone service for the entire stay (Friday thru Monday) We told the front desk on two occasions and we also told the Sales Mgr. about the phone. Not sure what the problem was but we had no one come to the room to fix the phone. Finally, I couldn't pin anyone down to give me a price differential between the suite and the room we received.

Das Zimmer war sauber Das Zimmer stank während des gesamten Aufenthalts