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Was not allowed to check on my persevered reservation and did not get the room I ask for .. and was not reimburse for my inconvenience
every thing. the staff was very helpful. the view was awesome
All rooms are suites with separate sitting room Would have been nice to have a small microwave to go with the small fridge and coffee pot.
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
The view was beautiful. The bed was comfortable. We had plenty of room in our room. Clean. There was water damage to the ceiling on the balcony. The hotel charges a $50 per night "security deposit" that was not in the contract or mentioned beforehand and took 4 days to be returned AFTER checkout. When we asked the staff about the charge, they were very rude. Parking was limited, but cost $6 a day. Probably will not stay here again.
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
Views from balcony of beach were awesome. Cost of food in restaurant was high
I really loved this place. Very very friendly staff even the house keeper did something I've never seen before, we collected sea shells and had them piled in the sick when we returned she had cleaned them all by hand and laid them All out nice and neat on a towel. Wow!!! Was all we could say.. And the place is very clean and great beach access. Nothing!!!
location on the beach staff was polite facilities run down broken door lock, and balcony door rusted and poor condition
Staff was friendly People in the pool until 2am and very loud, called front desk to get them out of pool or be quiet, it took 2 hours and the pool hours end at dusk. My husband and I had 1 night away from our kids and were not able to get any sleep.
Good sound proof Good hospitality to our one night stay.
It is on the beach. This hotel is forgettable. If it was moved 5 miles inland (and thus off the beach), it would be out of business within 6 months unless prices were cut in half. The room was serviceable but plain, the bar was lousy (and very noisy), the breakfast buffet was OK and the service both at the bar and at breakfast was mediocre. If I were to visit again, I would choose a different hotel along this strip of of A1A in Melbourne, FL. But, I wonder whether I could do better because when you have a first rate location (i.e. on the beach), you can get away with being slipshod otherwise.
Staff was great and helpful. Problems were quickly addressed (door issue). The location is what you pay for, and that makes it all worth it. You can't get better location for the money.
I enjoyed having and ocean view from my room. I was also given a free upgrade because I was only in town for the night. The shuttle ride was a bit rough and my luggage got banged up pretty bad in the back of the van.
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
Excellent stsff. Clean room. Buffet breakfast had runny eggs and disgusting grits.
The staff, that was it Not clean, founds bugs in the bed, smelt bad, room felt wet and muggy, not worth the money. Never staying in s crowns plaza because of this experience
Great location! Wonderful beach, great pool, cute little deck with ocean view to eat and drink on. Bar was pretty nice too. Rooms are very clean and the bed and pillows super comfortable! Try the fish tacos at their restaurant. :) No complimentary breakfast.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
The Ocean View Cleanliness. Poor Hotel Maintenance. Ice machine broken. Dirty carpet. Linen and towels are very old. Uncomfortable mattress and pillows.
Stayed a few days. Relatively new hotel so rooms are up-to-date and clean. Front desk staff is friendly and helpful. Good breakfast until 10:00AM. Fast food and other restaurants are nearby, but it is a few miles to any tourist locations in Melbourne. Should probably be a few dollars less because of this. Internet connection worked well. Phones on lock-down and staff seems to have a few problems unlocking it. Found this to be the.case at other Holiday Inn hotels in the region. I found this hotel satisfactory.
Nice Hotel, good breakfast, lots of restraunts and shopping nearby.
Love this place...... Would love to come back over here all the time.
This is the second time that I have stayed at this hotel since November 2011. Great rooms. Very clean. Very new. Spacious. Breakfast has been fantastic. Many choices for food both hot and cold. Something for everyone. Staff was super friendly. I will absolutely stay here again.
Hotel was in a good location but upon entering the room, the odor was one of 'staleness' or 'dampness'. After asking the cleaning staff to re-spray, they did but the smell would not leave. Don't think the room was cleaned because the clock was not set on first day checking in and after I PERSONALLY cleaned the bathroom about the 4th day, the smell started to diminish. When first getting to bed, I told my husband that the sheets smelled as if they had not been changed. We requested them to be changed which they were. Even after that, we found out that the sheets were only being changed 'every other day'. We saw lint around the room in various spots on the carpet and it remained there until we checked out. We asked about the vacumming and was told that it should be done everyday....well it wasn't! Also, found out that if we needed an additional towel, we had to 'exchange' one to get another!!!! Never had this happen and we travel a LOT! Never had the 'you give me one' and 'I'll give you ...
Our stay at the Holiday Inn Express was outstanding. From the time we checked in the management and staff were sure that everything was fine for us. The breakfast each day was great they had hot and cold selections so that the residents had a choice of what they would like for breakfast. There was not a day go by that someone on the staff asked if there was anything that we needed. My compliment to the management and there staff for making our stay enjoyable and comfortable.
This hotel was cleaned, convenient and breakfast was excellent. Whenever I return this will be the only hotel that I stay. Employees were very helpful with my GPS. This hotel is highly recommended.
Rooms were clean, staff friendly. Would stay again.
location and staff along with how clean the location is kept ,makes it a bonus buy when staying in that area
the location , staff, and ease of location makes this a great value.
We only spent one night and slept well and thoroughly enjoyed the free breakfast even though we were leaving earlier than the breakfast was scheduled to be available. A sweet and lovely service at a reasonable price! We are already scheduled to stay a few more days there in April! Thanks.
Was one of the cleanest and neatest places that we have stayed lately. The location was close to food sources and the interstate. It made it easy for all parties staying there to locate and enjoy the time spent together.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
The room was clean and nicely furnished The beach access on our sideof the building was being redone but we didnt know that until check-in