Good size rooms w nice flat-screen tv. Facilities need refurbishment.
The location. The customer service was very inadequate.
The facility was nice, the check in staff was very informative The check out staff didn't seem to care to talk. I felt under appreciated
I stay in hotels all the time sometimes with kids and sometimes without, this hotel is all about big volume. They don't accommodate families. Throughout the staff in the hotel there was no customer support, we felt like all they cared about is big tourist groups
Loved the service and the hotel room. Didn't like the water in the stairway when rain fell.
The most disappointing Hyatt I have ever stayed at.
Seems it may have been a great resort hotel at one point. WE heard in the lobby that it was a Hyatt years ago. Too bad it wasn't a Hyatt when we were there....... The hidden resort fee at the end of the stay was unpleasant and a surprise. and the musty smell and odor in our room was a dead giveaway for a tired and poorly maintained property. Never again will we stay at this property. We are returning to the area on Jan 4-8, 2016, have booked Marriott.
I called to confirm.all charges... never was told about a 100.... Ok then I get sick if staying one night... the gaffer mold
Clean and comfortable Old and in need of refurbishment. Food and snacks are Way,Way overpriced.
Spacious accommodations. Couch, kitchen area, desktop. Great location. Access to a professional gym within walking distance (0.7 mile). While room was clean, maintenance work was shoddy: a/c filter was clogged and closet sliders improperly installed. Both corrected after filing complaint. Toilet bowl is made for midgets. A/C vent blew too hard on bed; I closed with a screwdriver.
We had two adults and two kids traveling so the two beds meant nobody had to sleep on the floor. The pull out couch was not very comfy.
The staff was awesome! We have stayed at a lot of hotels and have never been treated as well as at our stay here