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The facility was nice, the check in staff was very informative The check out staff didn't seem to care to talk. I felt under appreciated
I stay in hotels all the time sometimes with kids and sometimes without, this hotel is all about big volume. They don't accommodate families. Throughout the staff in the hotel there was no customer support, we felt like all they cared about is big tourist groups
Good size rooms w nice flat-screen tv. Facilities need refurbishment.
Nicely furnished room, upgraded bathroom. Property was well maintained. Activity fees I was unaware of. We were visiting family at their vacation resort in that complex and only needed a bed for the night. Only 2 servings of coffee in the room. Property was nice but tired and dated. The room was dark had a window that was very high. I had to stretch to look at a view of the pool and waterfalls. It was not pleasant. The resort was empty, but for some reason they put us in a room with a door to a connecting room that played their TV loud all night. I thought that was unnecessary as the place was empty.
Loved the service and the hotel room. Didn't like the water in the stairway when rain fell.
I called to confirm.all charges... never was told about a 100.... Ok then I get sick if staying one night... the gaffer mold
Seems it may have been a great resort hotel at one point. WE heard in the lobby that it was a Hyatt years ago. Too bad it wasn't a Hyatt when we were there....... The hidden resort fee at the end of the stay was unpleasant and a surprise. and the musty smell and odor in our room was a dead giveaway for a tired and poorly maintained property. Never again will we stay at this property. We are returning to the area on Jan 4-8, 2016, have booked Marriott.
Clean and comfortable Old and in need of refurbishment. Food and snacks are Way,Way overpriced.
The location. The customer service was very inadequate.
We made a very last minute booking when we missed our flight due to delays in the Florida Keys. We chose the Renaissance because it was close to the airport without being on top of it. We were welcomed like we were long anticipated guests and made to feel totally comfortable. The hotel is beautiful, the rooms clean and cozy. We would definitely stay here again and would recommend it to others. There wasn't anything to dislike.
All the staff was very friendly and they did anything to accommodate you. The manager on duty on 02/14 was excellent. When he was told about our inconveniences, he went out of his way and gave us a refund from our expenses and on top of that gave us free breakfast to go. Did not receive room service at all. Had to ask for towels every time.
Room was very clean and had a number of thoughtful touches. The staff was thoughtful and very caring. I have stayed at many high end hotel chains and the Rennaisance is exceptional for comfort and service. There is nothing I didn't like. I will be staying at the Rennaisance again.
Pretty sure the housekeeping folded my clothes. That's weird. Didn't quite follow the card provided for green housekeeping. Hung towels still replaced. Would have been alright with them being left to reuse.
Excellent front desk service
Friendliness of front staff under difficult circumstances ... too many guests seeking attention from too few employees Saturday night = one staff plus assistant Sunday AM = one staff only Surely Hyatt can afford to up its staff .... lots of waiting by registered guests needing assistance as well as those checking in/out That said, the employees did the best the could! No kleenex No trash can in bathroom Older mattress No room to eat breakfast .. Short staffed Still ... a nice location and good value ... with attention to details, property could be outstanding
Nothing After having a prepaid hotel the lady at the reception didn't find the reservation and told us that we have to pay the night to get in, fortunately after 30 minutes she found it. They didn't clean the room during the complete day, when We arrived at night what a surprise... nobody had clean the room, it doen't look like a Hyatt.
location breakfast first room I couldn't shut off the lights in the living room. they put me in another room (I arrived late night): -the street light was so bright it felt like it was daytime all night. - the room was freezing and the AC/fan kept going after I shut it off all night, loud too - I woke up to use the washroom and found the toilet bowl had dried blood in it. - the tub was so filthy i couldn't shower I complained about the state of the bathroom early morning after seeing all of this to the manager on duty. She huffed and said "I'll go take a look" I explained I was checked out and there's nothing she could do for me but maybe fix it before the next guest arrives. She disappeared, I sat in the lobby for about an hour and she never returned. She never apologized for my terrible stay. Nothing. When I asked why do I get such a terrible room at a four star, she corrected me and said "this is a three star". Seriously? If I wanted a filthy bathroom I would have stayed at a hostel. Don't waste your money.
I arrived at the hotel early (about 10 am or so) so I wanted to see if I was lucky enough to get a room that is ready. It was busy (billing dispute) but not surprised, it wasn't ready. Scott took down my number and that they will give me a call as soon as the room is ready and that he will get housekeeping to start preparing my room immediately. They offered to hold my bags while I was waiting for the room and I accepted the offer. I decided to have breakfast after this and they called me right right after I finish, ironically.
Everything especially the Staff. Second to none Prices of drinks at JAlexanders
The hotel property itself and the location are great features! I booked a non-smoking room, but my room had a strong remnant odor of smoke that probably was infiltrated in the carpet. Particularly irritating about this was the fact that I was compelled to sign a penalty fee commitment upon check-in if there was evidence of smoking in the room during my stay. Also, housekeeping services were below standards I expected.
Good value for money. Great breakfast, nice weekday evening snack.