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The pool area including the grounds were excellent. Very unique and desirable, warm and welcoming. The bathroom in the 2 bed queen we stayed in was beautiful! The room decor was nice. The area it is in is the "ghetto" part of the desert. Looked like blood or something has been splattered on top of the ceiling. It was a big obvious area that should have been cleaned or painted over.
It was fine for the cost. Pretty far from any downtown. It's an old dump that was renovated. The pool area looked pretty but the pool was small. Woke up each morning from noises. Bring your own shampoo caus you barely get anything and it's super low quality stuff. They have an AC unit that makes a lot of noise, but works well. Food at the bar closes at 10 so eat before you come home at night. Everything was clean and looked nice, but they skimped where they could. Our main complaint was the location cause it was a good drive to downtown, but it is close to Vons and Walgreens and you get a mini fridge to put snacks in. No microwave though I reheat leftovers. Overall it was good for the price, but next time were gonna stay in palm springs.
They recently remodeled There was a scent in the lobby and it left little to be desired. While the rooms had been remodeled, they were not very clean. And the cable was out due to weather and we were not informed upon check in. We will never stay again, we wanted something a little more convenient for families. They need to upgrade their front doors to automatic, it's very difficult to pull in the cart and carry a child at once.
Two Bunch Palms has never disappointed. It is a serene, beautiful, and relaxing experience.We have been going for years and even though there have been changes, it is still the best choice for a spa vacation. I was disappointed by the fact that our room was not cleaned and we had to call for housekeeping. I was put on hold for an unacceptable time. When the room was finally cleaned at 6:30 PM., it wasn't restocked with everything, and the bed was not made up.
It definitely was not a 3 star hotel. The bed was horrific. We couldn't sleep at all. We could feel the metal frame and springs. We actually left and didn't stay the second night, which we didn't get a refund but it was unbearable. The mattress. The bath tub tiles were mildew.
hot springs pool lay out was beautiful, service was friendly the rooms are somewhat dated.
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I love that it is not a huge complex. Also really felt I received a top quality facial from Hotel Emplioyee . She is a gem, and one of the main reasons this was my third visit to this resort in the last 14 months. Just that it is a 4 hour drive from Ventura. If it were closer, I would probably be there every other month.
Peaceful I didn't feel there were natural waters.. There was some quimicals on it The restaurant tried to charge me for a side dish !
Great location and amenities No refund
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none I booked for a mini suit with 1 king bed and 1 sofa bed, turned out the sofa bed isnt the folding one that you can pull it out but a sofa that fit only a petite person. I stayed at the 1st floor, thought it would be nice but turned out a nightmare.
Everything is close in one place. Good restaurant. Free parking and internet Pool Furniture is old and partially damaged. Need to be changed to new
It was nice place to have family vacation. I could choose to go in from many hot tubs. You never know how often they change water.
The overall appearance landscaping, lobby, staff is great. The restaurant Capri has great food. Great heat in pools. I would explain condition of hotel before I recommended it. Closer look while in pools, shower in the room, it all needs a lot of work, upgrading and remodel.Tiles in the pools are missing, mold, steps into swimming pool were gross, needed a good scrubbing. Ice machines no Ice. No outdoor shower. Room be cleaner
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Kids in the adult pool
Not enough self parking. Reckless driving through parking lot.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
location and amenities nothing
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.