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They recently remodeled There was a scent in the lobby and it left little to be desired. While the rooms had been remodeled, they were not very clean. And the cable was out due to weather and we were not informed upon check in. We will never stay again, we wanted something a little more convenient for families. They need to upgrade their front doors to automatic, it's very difficult to pull in the cart and carry a child at once.
It was fine for the cost. Pretty far from any downtown. It's an old dump that was renovated. The pool area looked pretty but the pool was small. Woke up each morning from noises. Bring your own shampoo caus you barely get anything and it's super low quality stuff. They have an AC unit that makes a lot of noise, but works well. Food at the bar closes at 10 so eat before you come home at night. Everything was clean and looked nice, but they skimped where they could. Our main complaint was the location cause it was a good drive to downtown, but it is close to Vons and Walgreens and you get a mini fridge to put snacks in. No microwave though I reheat leftovers. Overall it was good for the price, but next time were gonna stay in palm springs.
The pool area including the grounds were excellent. Very unique and desirable, warm and welcoming. The bathroom in the 2 bed queen we stayed in was beautiful! The room decor was nice. The area it is in is the "ghetto" part of the desert. Looked like blood or something has been splattered on top of the ceiling. It was a big obvious area that should have been cleaned or painted over.
Loved the pools booked with kayak and Hotwire made it seem like we were getting a deal but when we got to hotel found out that the cost of rooms were not a deal and if I would of booked direct with hotel because I booked 4 rooms would of gotten a better deal. Others staying at hotel said that they got a one day and second day half off. Will never use Kayak or hotline.. Should of booked with Hotel.
Loved the 24 hour pools/jacuzzis. We came here for a mini getaway to relax. Nice environment. Stayed in the pools till 2am. Room was clean and comfortable. Capri restaurant had great food and good prices.
rooms were clean staff there was very helpful and nice. the building itself needs some work. pool was very crowded. wish they had a music policy as there were some people playing loud music by the pool that probably wasn't conducive to the liking of everyone at the pool. better to allow no one to play music. the water was also a bit murky. not sure if that's how the water was supposed to look but made me a little hesitant to jump in.
Overall I enjoyed my stay at MHS. Room was comfortable, the restaurant food was great and a good value. We were treated well and found our stay to be pleasant. The facial received at the spa was great but unfortunately one person had a bad experience with a Shatsu treatment. The staff giving this treatment was inexperienced; although, managerment did refund her money when she complained. My preference would be to have it be an all adult hotel & spa. as there is no where children can play and occasionally they chose the hallways to expend their energy.
The only thing I can say we liked about the place was that the pools were 24 hour. The 8 "pools" were actually 1 small pool with 8 Jacuzzis in various sized. For a spa hotel, the pools were filled with kids. There was no hotel supervision for the pool. I had to go to front desk more than once to ask them to have kids refrain from high powered squirt guns in the pool. The pool towels had to be requested at the front desk. Finally on our 3rd try did we get towels, they had run out. We also asked our maid for a couple extra towels since we had to use bath towels at pool & she didn't have any either. We would never stay here again.
Older facility completely outdated.
The masseuse ( Summer) was good but the cost was overpriced Hotel filthy food in restaurant horrible old grease smell & taste
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
location and amenities nothing
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Kids in the adult pool
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Not enough self parking. Reckless driving through parking lot.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?