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The overall appearance landscaping, lobby, staff is great. The restaurant Capri has great food. Great heat in pools. I would explain condition of hotel before I recommended it. Closer look while in pools, shower in the room, it all needs a lot of work, upgrading and remodel.Tiles in the pools are missing, mold, steps into swimming pool were gross, needed a good scrubbing. Ice machines no Ice. No outdoor shower. Room be cleaner
none I booked for a mini suit with 1 king bed and 1 sofa bed, turned out the sofa bed isnt the folding one that you can pull it out but a sofa that fit only a petite person. I stayed at the 1st floor, thought it would be nice but turned out a nightmare.
Peaceful I didn't feel there were natural waters.. There was some quimicals on it The restaurant tried to charge me for a side dish !
Everything is close in one place. Good restaurant. Free parking and internet Pool Furniture is old and partially damaged. Need to be changed to new
It definitely was not a 3 star hotel. The bed was horrific. We couldn't sleep at all. We could feel the metal frame and springs. We actually left and didn't stay the second night, which we didn't get a refund but it was unbearable. The mattress. The bath tub tiles were mildew.
hot springs pool lay out was beautiful, service was friendly the rooms are somewhat dated.
Great location and amenities No refund
I love that it is not a huge complex. Also really felt I received a top quality facial from Hotel Emplioyee . She is a gem, and one of the main reasons this was my third visit to this resort in the last 14 months. Just that it is a 4 hour drive from Ventura. If it were closer, I would probably be there every other month.
It was nice place to have family vacation. I could choose to go in from many hot tubs. You never know how often they change water.
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Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
Clean rooms, friendly staff, very nice pool
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
The pools are nice, the room is large and clean, the bed is comfy. The WiFi does NOT work and the room is a little noisy
All of the different soaking pools. Cigarette smoke coming from all of the room balconies and patios.
The swimming pools and karoke Nothing
location to the pools water taps on tub (shower) and sink very difficult to turn on and never cold water
The hotel restaurant was well run and the food was above average. The desk staff was friendly and helpful. The manager was punctual attending to an issue with the television. The pools were clean and the pool areas were well kept.
The view from my window was stunning. TV did not work until an hour before check out. Phone did not work until morning of check out. Non-smoking room was so contaminated with smoke smell I became sick. Check out staff considers guests an afterthought. No compensatory adjustments offered.
sehr idyllische hotelanlage im cubanischen stil, eine ruheoase mitten in der wueste, zimmer sehr modern eingerichtet klimaanlage war nicht gut regelbar
sehr komfortabel, schöne Atmopsphäre, gut zur Erholung, gut gelegen Wir waren in einer Notlage, da Kreditkarte kurzzeitig gesperrt war. Personal beim Einchecken bestand stur auf Kreditkarte und akzeptierte auch kein Cash. Sehr unflexibel und nicht hilfsbereit. Zum Glück war die Kreditkarte nach einigen Stunden wieder freigegeben.