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Staff from check-in, breakfast area, and housekeeping was friendly and welcoming. The hotel was full but many beautiful areas to kick back and relax including the private balconies, beach and dock with lots of outdoor seating. That we did not plan for a longer stay.
Liked the breakfast I found some bugs in my bathroom at night time I called front desk to inform them . I was really grossed out and didn't know what to do bc I had my two young children with me. In the morning I went to see if I could get a different room and if they would spray my new room . I got rude attitude at the desk no apology or sorry for inconvenience. She gives me new room key . As I'm in the room packing up stuff a guy just walks in doesn't say anything and walks out. Thank goodness I was dressed . So then I grab some of my stuff and go to new room. I drop that stuff off and go back for more and now I can't get into the old room and I have to go back down to front desk with two children(1yr old and 4 yr old) by myself . Once again attitude and talking to me like I'm inconveniencing her . So she gives me another key to the room . Does not offer help just hands me key and says here ya go. Really upset how the front desk lady handled my situation . Was not happy about my stay . Disappointed bc I read reviews of how clean and friendly the place was and I got complete opposite .
The view was great! Nice sized room (although I paid for it). Band right outside our room on the ground floor (we were on the second floor). Staff lied to us. Our 'balcony' was also the walkway to the other rooms, so people were always walking by, and some stopped and sat down to listen to the band. Adjoining room had party until 3 am. Couldn't call the front desk, since they closed at 10 pm. No phone system in room.
Woman checking us in was friendly Definitely not a resort. A lot of junk on property and what looked like someone living out of a van on the property. See Gordon Ramsey's "Hotels from Hell". Wife did not feel safe.
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Friendly staff, great location, good breakfast. Our room had spiders on it. I killed at least 10 of them. I told the gentleman at the front desk who simply said 'I'll let maintenance know. ' My son was terrified to go to sleep because of them. When he woke up, he had multiple bite marks on him
The room was large and the additional sitting area with a sofa was nice. We checked out 3 days early because this place is hot and musty. Each room has a tiny, underpowered ac unit that can't cool the whole room. Even the hallways smell musty. The heat is unbearable and it was impossible to sleep.
The location was awesome! We were literally on an island with the Atlantic ocean as a backyard! The room we had was an apartment style room with a full kitchen, living room and bedroom. The front desk person was friendly and helpful. Recommend highly!
Location, large room with kitchenette. Bathtub faucet leaked. The office was only open from 9 am-7 pm.
Great location. Very helpful desk attendant.