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Loved the staff very friendly and helpful. Rooms were perfect for the amount spent. Very relaxing environment and easy to get to from the airport.
Extremely clean and welcoming! The room service robot made my stay worth it. Everything was great.
Loved the styling of the room and its amenities
Very comfortable and luxorious look to the hotel. Enjoyed my stay very much. The hotel did not find my reservation but they were able to accomodate me.
It was great! My boyfriend and I were travelling and needed a nice place to stay but didn't want to break the bank. This was a great choice. Such a highly rated hotel, and yet for less than $200 a night. I will definitely come again next time we are back in the area. One of the few downsides was our room placement. It was at the bottom floor and so you could see the cars parked right outside your window. A bit annoying when you're trying to have some privacy, but I just pulled the curtains down. Also our booking was pretty last-minute so I can't complain about where we were put. The other downside was that our lamps were unplugged when we came in, so we were confused as to why the lights weren't working, the floor lamp shade was crooked and bent as well. These are just minor aesthetic downsides however. Our stay was great overall and the style of the hotel in general is very modern and I loved it.
fashion design. final bill (invoice) let me confused because they charged the deposirt, but after their GM explained, that's ok
There were several minor maintenance items such as worn painted surfaces and light fixtures that needed attention but not enough to affect my stay which overall was great.
My family has stayed at this location on several occasions. It's a great central location for the bay area. Very relaxing, modern, accommodating and friendly. I always look forward to a weekend at the Aloft:)
Comfortable rooms, friendly staff, reasonable price Hotel location
Beds were super comfortable. The place was clean. Presented with contemporary features and furnishings. Check in/out was quick and painless. Efforts were made to stay as green as possible.the staff was super helpful and available for anything we needed. Nothing to report here.
BLOOD ON THE SHEETS, NEEDED THE KITCHEN UTENSILS & HAD TO CALL 2 TIMES ASKING WHEN THEY WOULD ARRIVE,
I like that it had a kitchen They had rude people at the front desk it says it has dvd in rooms and it does not
Nothing! Desk employees are so rude and not friendly at all. I had to change rooms 4 times because every room offered was not cleaned. Very stressful situation. Don't recommend this place to anyone.
I like the staff at the hotel as well as the accommodations. The hotel in general seems to be a bit on the older side and wasn't as modern as some of the other Double Tree hotels I have stayed at. The facilities need updating
There was a live band playing in the lounge until 1 am. There was no physical buffer (walls separating the open air of lobby and lounge from where the rooms are located) between our room and the music other than our thin door. The music was deafening inside our room and kept us and our baby awake until it stopped at 1 am. Having to be up at 5:30 the next morning for the purpose of our trip was miserable on 4.5 hours of sleep.
Nice and clean room polite staff No free breakfast
The bed was comfy There was black dirt and grime in the shower. They were not apologetic when I called. They said they would send housekeeping. Housekeeping never arrived.
No mini refrigerator in the room and no vent in the bathrooms.
I liked the staff at the hotel. The staff were helpful and accomodating. Never is there an issue while staying at this hotel. The hotel seems old and not all rooms are quite up to date in regards to being a true Doubletree hotel.