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I have a good stay there perhaps, we not having enough time to enjoy the amenities of the hotel. No complaints
The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
The varity of entertainment options and general comfort was excellant
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
The staff is awesome , very friendly and professional.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
staff was great, food was superb, place is really nice cost
Food options were too limited for children.
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
I loved the charming unique decor and genuinely friendly kind staff. Location was wonderful!! The red robes were so pretty and unusual candy in the room a fun surprise
Food and room and turndown service Excellent
The common area decor was very pleasing. No bedside table, no directions as to where things were in the hotel upon arrival (like the elevator, which was down a hall) or that complimentary coffee was In the lobby every morning (Ie no coffee maker on the room), no info on Palm Beach in the room, dirty bathroom(my barefeet stuck to the floor) with no shampoo, someone else's hair in the drain, no morning paper, room next to outdoor seating for the restaurant so very noisy, music from function room until 1 am, loud air conditioner next to the bed so cold air blew on you all night.
The staff was friendly and professional in the breakfast was a plus.
I usually stay at the Hampton Inn on Vista Parkway in West Palm Beach but because they were sold out I had to stay at the one on Lake Worth Rd. As usual everyone was friendly and the room was really clean and free breakfast is a plus! 2 thumbs up!
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In our next trip to West Palm Beach Florida, I will definitely choose this Hampton Inn hotel again. We were supposed to check out at 11:00, due to the hurricane Isaac, they let us stay a couple hours extra/for FREE. They allowed us to stay for free for a couple of hours. That was great!! /customer friendly. Great service!!!! We had a great trip!!
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every thing was great as far as room,staff and food. One thing that bothered us was while we were sitting at the pool, the Mgr came out and said he needed to change out a chair in the room and said we left the door ajar.We never leave the doors ajar in fact,the door was one that automatically closes.
Hotel was very clean, room was nicely stocked with ammenities. Was hesitant to book a 'two star' hotel but time was limited and this hotel was available, I was impressed, should have had more stars. The fountain feature in the pool area was not running. Pool was a little dirty but with leaves and debris. Definately swimable. The electricity in the entire hotel was out for over an hour.
Everything was great When I had to leave
Very clean and quiet
The room was clean and the bed was very comfortable. The morning breakfast was complete, and had everything you could want for breakfast. The lady who ran the breakfast was exceptionally friendly and kept on top of everything. We had a great stay. No.
Price was just a tad to much but other than that it was good
Nice staff, clean room, quiet, convenient.
Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future. No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Nice decor with upscale lobby. Easy parking Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
Front desk was friendly. 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Staff was excellent, location was great, rooms were very clean and comfortable. The breakfast in room dining.
Nice gym and great breakfast and coffee.
convinent, quiet and confortable One of two computers in business center does not work.