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Staff was very helpful. Hotel was overbooked, but they arranged another hotel, gave a voucher for an extra night and a small gift bag and paid for the transport to my business meeting (since I couldn't use their shuttle).
The staff was very friendly and the hotel facilities were very nice. The bed was extremely comfortable and the favorite part of my stay!
The staff would not try to help guests, rather just "do" their job Very bad experience interacting with the staff. Inconsistent information among them to guests, got misled, and they were not helping at all. Disappointed.
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room