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I liked that as soon as I stepped in to the lobby to get my reservations for my room the hotel looked like a high end hotel. The stuff were very helpful and the rooms looked great. The swimming pool was awesome with it's water fall and a lounging area by the pool. N/A
I liked every thing from location, hotel services (even laundry room), pool, room, a quiet and relaxing place. Great place to scape and enjoy a free time.
Wonderful staff, clean, comfy, accommodating. The bed was kind of firm, but some folks like that! Really great place!
The manager (Bridgette Rue ) gave exceptional service !
Great hotel, great staff. Clean and comfortable. Will definitely stay again.
the front office person came to clean the room himself since he could not get in touch with cleaning crew. He did however offer to let us use the private pier that the owner of motel has. The cleanliness of the room was horrible. There was stuff left over from the previous person who stayed there. For instance scissors left on the counter, razors in the shower, toothpicks, salt shaker, and used napkins left on the table. There was food left behind in the fridge which no telling how long it had been there (sonic hot dogs and an almost empty gallon of milk). Sorry to be explicit but there was also pubic hair in the tub (maybe that's what the scissors were for). All in all the place was gross. The front counter person said he tried several times to contact the on call cleaning crew but no answer. There were a group that was partying til 3 am loud and drunk. My advice stay somewhere else.
The location Didn't like the fact that there were roaches all over. Also the shower was not draining properly
Beds were comfy, a/c worked well, had a washer and dryer available, the entire hotel was clean and felt clean when we walked in and all the staff we encountered was really friendly and courteous. everything was great
Perfect hotels No.
This guest did not leave comments about this hotel.
The hotel was very clean, staff was courteous and breakfast was provided daily. Although the hotel is fairly new the carpet needs a major shampoo. You must wear socks or slippers!
I enjoyed the cozy room. Not at all.
The hotel was in a great location. The breakfast was impressive. Clean an comfortable. We will definitely stay here when we return. As a side note if you stay in Rockport you should definitely try Paradise Key for dinner. Great food! !
Poor construction, not especially clean.
This is my third stay at this hotel, and I was a VERY happy customer after the first visit. The hotel is squeaky clean, the staff is ALL ABOUT customer service, and the location is just across the road from the water. Free breakfast is better than others.
The free breakfast was high quality and the dining facilities were cleaned and restocked often. The on-site coin laundry was a welcome surprise and came in handy with sandy suits and towels from the beach. The staff was friendly and accommodating! Seemed too chilly to use the outdoor pool in mid-March.
Great location; walking distance to the beach. Breakfast was fresh and had an awesome variety of healthy choices. Room was super clean.
Was good Locashan
We arrived at 5:30pm tired and hungry on Saturday 9/8/12. The clerk seemed surprised to see us. He said the elevator was broken and there were no rooms on the first floor. We had reserved a handicapped accessible room (I use a walker). The clerk was totally dismissive and didn't want to help us find another room. He reluctantly called the Value Inn across the street but we just decided to make the 4 hr drive home. I will never stay at a Holiday Inn Express. A pretty lobby and slick web site doesn't make up for unacceptable customer service.