Front desk was fine. Very friendly. But they had a problem giving a room. Cleaning guys out side. Very rude and make me uncomfortable. They were not friendly and unwelcoming .
This hotel has a good location. The side away from the freeway was quiet. Imagine that the side facing the freeway would be noisy. This hotel is difficult to get to because of road construction. That's not the hotel's fault. My room had several drawbacks that would have been easy to fix. I told staff about them, but nobody seemed to care: 1) The computer desk was useless because it had no available electrical outlets. How difficult would it have been to put in a lamp with an electrical outlet in the base? 2) The A/C unit was old, noisy, and difficult to control. It blew out the curtains above it. How difficult would it have been to put in a modern thermostat, and a plastic deflector to keep the curtains in place? 3) The microwave was impossible to use on any setting other than full power. 4) The message light on my phone blinked constantly. How difficult would it have been to supply instructions for how to turn it off?
location for my needs in this trip to Orange County Indifference of staff to several issues. The lights in the hallway to my room were burned out, making for a dark walk to the room. The light over the shower in the bathroom was also burned out. Nothing was done about either issue. No extra signage to aid in entering the property due to road construction. It was very difficult to figure out how to get to the motel from the road.
I loved the spacious room and the clean bathroom. The flat screen tv was a nice touch too No complaints
Great food. Great service. A great place to spend 2 wks with the family! Parking fees excessive.
Really nice rooms. Nice pool and spa area. Understaffed, undertrained, and in several instances, rude, unaccommodating, and generally not at the level of quality I've become accustomed to from Marriott, which was disappointing.
rooms very spacious staff very friendly breakfast better than expected all around great experience No tub in the bathroom
I liked the size and setup of the room. We had a wedding to attend at 5:30. We got there at 4:00 on to check in and were told there were no available rooms. Waited until 5:10 pm and left the hotel without checking in. Initially very happy, but that didn't last long. Dog hair everywhere!
Nice pool, extra features like outdoor grill, kitchenette, full breakfast, fire pit, sports area, putting green. Some Dishes weren't very clean
Friendly, and helpful staff.Free internet. Comfortable room and bed. Filling breakfast, with many options. Easy on off freeway access. Enjoyed our stay very much. The only caveat would be that, if you are light sleeper, the SJC train can be heard night and day. It didn't bother us, but it was noticeable.
Friendly, clean, no issues with anyone's pets. $12 per vehicle extra charge. At the rates they charge, not cool!! That alone with exclude them from future business from me.
This hotel was perfect for what I needed. Location was spot on for my work, and the room was perfect for my family. 1. They have issues with housekeeping. Management is working on this, but there is an issue. 2. Their breakfast goes until 9am. At 9am you are pushed out of the room and doors are locked. They will not provide more food after the item is out.
Very clean great Service!!
Loved the room and the pool area. Definitely exceeded expectation. Although there was an ocean view, unfortunately the jacuzzi overlooked Costco parking lot.
Very clean, well appointed room, decorated nicely. Looked like a home rather than a hotel room. Located in a nice quiet area with easy access to the freeway and the beach. I can't think of a thing.
This guest did not leave comments about this hotel.
I chose this place because it was close to where I needed to be early the next morning. And because it had a pool and was close to the beach in case I wanted to take a dip. It delivered on all those. The staff was friendly and helpful and the parking lot big enough for me to park my car with trailer while not causing problems for other guests.
liked the location and staff Attention to detail was missing ( fresh cookies on arrival, coffees and toiletries replaced for day 2, room service tray pick up)
I have never written a review, don't usually have time or really notice the little differences between hotels. Well this was an exception....The hotel is under major construction, which was not mentioned anywhere. It was literally drywall and dust everywhere. After the check-in attendant telling me "well we tell everyone who calls in to book a room with us about it, you must have booked with an affiliate" me and my fiance decided to stay anyway. As we waited 7 minutes for the elevator, we started doubting our decision, then we got to the room....no sheets, couch was open, cushions everywhere scattered throughout the room, and the toilet hadn't been flushed. I called the front desk and they said they would bring up keys for another room, as we waited, which took a while, since the elevator wasn't working, a nice employee Irene showed up. But in the meantime we booked a room at another hotel in the area. Well, since our wedding will be in the area in 8 months, we know one hotel that will not be on the recommended list of places to stay.
We enjoyed how close the hotel was to the beach. Nothing
The Staff was really great!! So helpful and courteous at check in. Hallways third floor smelled bad. Water damage or something. But the room was lovely
Location is great! Friendly staff! Good vibes at the rooftop bar and food was good! Parking prices are ridiculously high!!! Self park and valet should not be the same price an. Regardless $22 dollars a night is offensive!! Layout of room was a little awkward with the bathroom being super close to the bed and the shower door almost hitting the bathroom door... Otherwise room was nice!
Love the hotel. Staff was very attentive. Just surprised when I received such a big charge for such a cheap toothbrush. For $200 a night I would have expected it to be free. Expensive dollar store toothbrushes.
The location is across from the beach (although not why we were there) and the staff was nice. They have great marketing. Put the beautiful renovated rooms first on the website. Then when someone gets duped into paying $225 A NIGHT, they check in and realize they are getting one of the old, dirty, dilapidated rooms where the AC doesnt work, the mattress is worn and slants inward and there is mold and peeling paint on the bathroom ceiling. Perhaps you should be up front about what room you are getting at booking. Or maybe adjust the price so if you get an unrenovated room it reflects the motel like quality room you are receiving. The staff was nice and the renovated lobby was pretty. No doubt it will be a Hilton quality hotel by the end of the renovations.
Room was nice for the money, we had a nice view of the ocean. They remodeled the lobby, it looks nice. Air conditioning did not work at all., shower door opened out, so you couldn't enter or close bathroom door. Made using the bathroom inconvenient. I'm surprised anyone would approve that.
Location was very convenient and close to beach Room was very noisy ... Hot ... Air conditioner sounded like it was going to blow up
Thank you to Nicole at the front desk. Awesome Babymoon.
The location was nice. Don't book this room thinking you will be getting the price you see. It will be about $100 more a night than the listed price. There is an extra fee for everything. I am just waiting for the 2 weeks after checkout fee because I am sure it's coming.
Location Resort fee. Valet parking not answering phone. No alternative for overnight parking besides valet of $37/night. No free bottled water for Marriott silver member, nor included in resort fee. No refrigerator. No slippers.
It's a beautiful hotel perfect for weddings and events. I was very happy with the upgrade to an executive suite. It's a first come first serve policy for free 2 hour bike rentals but I wish they had more than two smaller bikes out of the several bikes they had.
Location Extra daily resort fee. No slippers or free bottled water for Marriott member. Valet parking not answering phone. Only valet parking available. Bathroom cabinetry old and worn out. Poor water pressure for shower.
Very comfortable bed and bedding. Bed and view of the harbor.
I enjoyed the hotel because the location is spectacular and dana harbor is nearby. This is a great weekend getaway because of the numerous shops and restaurants as well as activities that people could enjoy! I love the options of renting kayaks, paddle boats and paddle boarding. People can even go whale watching. I wishes the pools were open later, at least till 10:00 pm ( to swim ). I also wish the trees in the park didn't block the view of the harbor, but I suspect that's a city thing. I just remember about 10 years ago a friend of mine married at the hotel. I remembered the spectacular view of the boats sailing in the background . The trees from lantern park block the view now.
Beautiful view, great amenities. Mattress not as comfortable as you'd expect from a resort of this caliber.
I like a customer service. Great service. Thank you! Thank you! Thank you! We will come back. N/A