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Walking distance to downtown San jose & Staff was great
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
I liked that it was downtown close to bars, clubs and restaurants.
Rooms Staff at the door
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Ease of access close to shops & restaurants Don't expect to sleep much at night! The Heating/AC unit in all the rooms are so noisy that, not only was I waken up by the one in my room each time it started, but also when the units in the rooms on either side started as well. For the price, it is very disappointing.
Hotel looks great when you walk in. Very friendly staff. Parking available in basement garage which was perfect considering it rained the day I checked out - stayed dry. Room was clean, bathroom was clean. Excellent king size bed. Just the right amount of stiffness. Comforter was cozy. Hotel is on a three lane one way street. Meaning you have to make a u-turn when you want to get back to the freeway. And Sunnyvale lights aren't time-generous with turning light signals. Be prepared to wait a few turns before making that U-turn. Wished the bar was open later than 12am. Caught a Sharks game, grabbed a bite afterwards, came back to the hotel for drinks and the bar was closed. Very disappointing. Room had a stereo alarm with a dated iPhone 4 dock. Did have an auxiliary port though. Pillows are waaaay too soft. Room was located on the main floor. Not as convenient as you'd think if you like privacy. BIGGEST DISAPPOINTMENT: BREAKFAST IS NOT FREE. Over $8 for the standard continental and over $16 for the full breakfast bar - PER PERSON. Billable to your room of course. Still very displeasing. Settled for some subway down the street - $17 for two mouths. You do the math.
big noise in the bathroom
Excellent bed, friendly staff who also gave us traffic update Shower was either scalding or freezing, mostly freezing. Thought breakfast was included, but it was $12.95. Paid $17 for 3 incinerated taquitos and an iced tea for dinner.