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Staff. Very friendly. Found trash that cleaning crew missed in our room.
This guest did not leave comments about this hotel.
Sink was clogged. Fridge was dirty. Balcony was open when we walked in. The AC unit was FILLED with dust. We repeatedly asked for someone to unclog the sink and they did nothing. It was GROSS.
I complained about a bath drain stopper that didn't hold water in the tub well the first night, forcing me to take a shower. The desk help said it would be fixed by tomorrow. It wasn't. They moved me to a rm with great jacuzzi for free! No gym. No eggs at breakfast.
Cleanliness and the friendly staff.
The location was convenient. We couldn't get the T.V. to work.
-breakfast is adequate -parking -hear footsteps of other guests through ceiling -hear conversations of other guests through walls
it was nice,clean and quiet. The Bart station was about a 10 minute drive.
Hotel Employee at the front desk was very kind and helpful. The fresh popcorn from the oldschool popper cart was delicious, nice touch. Aged room, no baseboards but piles of dirt/dust instead. Splattered grime on doors. Parking garage storing garbage has broken elevator. Took stairs wearing heels, pulling luggage. To exit- must go out in rain, down a slippery ramp to get to car in garage.
The front desk lady is so rude and did not respect her job at all.
Everything! Was a great stay I didn't have any problems.
This stay was OK but a little high for the area midweek. Not much in Castro Valley. Was convenient for what we needed. What was poor was that we had no housekeeping the first night and there was no attempt on the part of management to compensate.
Very friendly staff The bed was lumpy and uncomfortable; the pillows were small and the one blanket was thin
I can't rate something I did not get! Got an e mail canceling due to overbooking. A half hour on hold just to talk to someone that could not assist me. I'm never using your service again and I am deleting the app from my iPhone.
Very outdated! not worth the money! they could do so much, at least keep it clean but not even that!
Had a fridge in room and microwave thats it!!! Too many people were milling around and didnt feel safe. EVERYTHING, nothing in the room worked, it advertises Jacuzzi rooms but they don't work, Pool and spa were also closed. breakfast consisted of stale donuts and coffee that was like mud. There was a total of 6 stations on the "Dish" network
the comfort and staff no everything was perfect in out 21 days trip was the best hotel we had
The view from my room and how quiet the location is
View A bit dated
The fact that it has a wonderful breakfast and is close to the Bay Breeze race area. The front desk employees were not as friendly as previous visits and the room was not as clean and fresh smelling as previous visits. This was our 3rd stay in this hotel and when we mentioned this the fellow at the front desk just said," oh."
Great location, beautiful setting, friendly helpful staff.
Very friendly and helpful staff, very good breakfast and nice view. They also had a shuttle that was free of charge and could use for your traveling around the city
Well located for SFO International airport, but out of any flight paths. Quiet marina location with convenient restaurant 2 mins walk away (Horatios). The reception staff were very helpful and friendly and the complementary breakfast was excellent. Would recommend to anyone wanting to stay within 30 mins of SFO or Oakland Airport
The staff was extremely friendly and helpful. Location was convenient and it had all of the amenities I was looking for. No. I was very happy with it and will stay there again.
The weather That I can't use a prepaid master debit card to pay for hotel.
Sehr nettes Personal. Hatten im ersten Zimmer eine verstopfte Toilette und haben sofort ein anderes Zimmer erhalten. Die Räume sind sehr großzügig. Bad sauber, Bett bequem. Die Terasse mit Blick aufs Wasser war ebenfalls klasse. Leider waren in der Küche der Suite keinerlei Einrichtungsgegenstände, so dass wir für das mitgebrachte Frühstück noch Teller und Plastikbesteck besorgen mussten, um es genießen zu können.
Schönes Appartment mit Küche, gutes Frühstück, gute Lage!
Die Lage ist wunderbar und die zum Wasser gelegenen Zimmer sind groß und wirklich schön. Das Continentale Frühstück war sehr gut! Die Mitarbeiter des Service (Frühstück und auch Zimmerservice) sind aufmerksam und freundlich. Die eingebaute Küche ist ordentlich und sauber. Über den Zimmerservice konnten (wir auf Anfrage) einige Küchenutensilien erhalten und somit auch die Küche nutzen. Die Mitarbeiterin an der Rezeption (Tagesschicht) war leider überhaupt nicht geschult und konnten einfache Gäste-Wünsche (z.B. Ausdruck einer PDF-Datei, Informationen zur Bus- und Ferrynutzung Richtung San-Francisco etc.) nicht erfüllen. Das Frühstück in der Eingangshalle konnte eigentlich nur im Stehen eingenommen werden, da es dort keine richtigen Essensplätze gab.