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The hotel is lovely and the proximity to restaurants and walking and stand up paddleboarding was exactly why I love it. The room is large and the bed comfortable! The main hotel is lovely, but the INN rooms are not to my liking. They are smaller and not nearly as nice as the RESORT rooms.
Very nice rooms. King Suite was awesome. Big bathroom. Plenty of room for in town guests. Nothing to dislike about this place.... Coming back next time.
View was great! No central heat. They had a portable heater system in the cottage that was very loud. No way you would be able to sleep. The bathroom was very cold. The wiring for the switches seems to be reversed in the bathroom.
The view of the harbor and walking distance to dining were good. The hotel sits on a busy street not shown in the marketing photos. Rooms in the older building do not have a deck/patio.
I stayed at the Mill Rose Inn some years ago with a friend. We were so amazed at the beauty in every corner of this gorgeous Inn. We almost wanted to stay in the room the entire stay. Would like to return again with my family. No one does ambiance like the Mill Rose Inn, they are professional romantics.
Romantic room, beautiful gardens, walking distance to the beach. Awkward phone entry upon arrival to the Inn.
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
Under construction, noisey
Beautiful hotel with strong drinks! No nightlife near by.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Exceptional customer service. Unclean.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Quiet; View of golf course; Fireplace & pool area; Breakfast TV reception was variable - some channels poor.
The front desk and housekeeping staff were fantastic. Inability to control the room temperature other than using the ceiling fan. Also, the noise from the child in the adjacent room woke us in the early morning.
I walked up to my room and opened the door to find the tv on and clothes and wine on the table. They have me the key to someone else's room!!! I was so horrified and startled. This is such a huge security problem. The man at the front desk didn't even seem fazed. As a solo female travel I felt so uncomfortable in my room all night, wondering if they would give someone a key to my room. Absolutely inexcusable. The guests security and safety should be a #1 priority at all times, which they totally do not adhere to.