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The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
It was close to malls and movies. Not the best views in Newport
Spa was amazing! Pay for parking and taking extra money for deposit
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Toller Fitnessraum und Pool. Sehr schönes Ambiente im Freien. Das Parken kostet zusätzlich $ 35/Tag. Die Zimmer sind sauber, aber fühlen sich alt und billig an. Sie fügen 20% Trinkgeld auf die Rechnung für jeden Service hinzu ... Essen
Nichts Die Handtücher waren billig, Resort und Valet Gebühren waren schon sehr hoch. Ich fühlte mich, als ob ich im Holiday Inn wäre. Wir werden nie wieder dorthin zurückkehren.
In der Nähe von Newport Restaurants Besteck vor der Tür fanden benutzt um 16 Uhr einchecken. Um 23:30 Uhr Besteck immer noch da. Beim Einchecken fand auf dem Waschbecken Wimpern verwendet. Es gibt keine Badewanne. Entäuschender Aufenthalt für den Preis von $220 pro Nacht
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Das weiche Bett ist eine Wohltat für den Körper. Das Essen im hoteleigenen Restaurant ist ein Genuss. Die Hotelmitarbeiter sind aufmerksam und zuvorkommend. Das Hotel liegt direkt gegenüber des Fashion Island Shopping Centers. Für einen Fernsehabend im Zimmer unbedingt ein Muss: Popcorn und Nachos beim Zimmerservice bestellen - Geschmacksexplosion garantiert!
Ein 5 Sterne Hotel in perfectem Zustand , excellentem Service mit einem eingewachsenen exotischen Garten in einer herrvorragenden Lage und Umgebung
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
They charge $25 for parking and there are no other parking options.
Parking should be more clear that it is charged.. I would have rather just ubered there
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain