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The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
breakfast. Good value.
The location, facilities and friendly staff Food service closed by 11pm on Saturday night
No breakfast. Valet didn't know how to get to the pool.
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
Very run down
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
They just need to service better at the bar and deploy more people during peak times
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
Main Lobby ist schön, die Toilettenartikel waren super Qualität Das Personal an der Rezeption war Mitglied war kurz angebunden und unfreundlich. Die Zimmer sind veraltet, Auffrischung nötig.
Ausgezeichnet schnell Auschecken System Check-in System etwas langsam
Die Lage war gut Alles andere war unter aller Sau .
Einrichtung war schön, als wir ins Zimmer kamen Sie haben unser Bad nur einen Tag für einen 2 Tagesaufenthalt sauber gemacht
Express Checkout war vorhanden, aber man musste eine Karte mit Zimmernummer und E-Mail ausfüllen, damit sie die Rechnung senden können. Ich warte noch auf meine. Ich hinterließ eine Nachricht und bisher keine Antwort bekommen. Reise endete vor 11 Tagen. Mir wurde zuviel fürs Parken berechnet. 4 Tage statt einem Tag. Ich kam Freunden, sie waren über einen Tag und hatten ihr eigenes Zimmer am folgenden Tag.
Der Teppich im Garden Tower ist schmutzig.
Sehr schönes Hotel mit einer ausgezeichneten Garten. Eine günstige Lage in der Nähe von Disney. Wir konnten das Feuerwerk von unserem Hotelzimmer aus beobachten . Unsere Dusche und das Waschbecken flossen nicht ab.
es hat uns sehr gut gefallen! Sehr sauber, und das Personal ist sehr freundlich und in der Nähe von Disneyland!!
Sie hatten exzellentes Personal und das Gebäude war sehr sauber von innen Der Preis für das Restaurant im Hotel war viel zu teuer für eine Familie
Das Personal war sehr freundlich und hilfsbereit. Die Beschreibung und Angaben über die Anlage ungenau waren. Das Zimmer war heruntergekommen und renovierungsbedürftig. Ich würde hier nie wieder übernachten.
In der Nähe von Disneyland Zimmer riecht
Great beds Wifi didn't work
The rooms looked great, beds were very comfortable, very clean rooms, and the breakfast was great! I have no complaints. I would definitely choose to stay there again and I'll send my friends and family if they plan on staying in that area in the future.
The cleaning staff was wonderful. I was there for a full week and they made my room look spotless everyday. The breakfast and courtyard were very comfortable and appealing as well. The staff at the front desk were very unfriendly and unwelcoming when I showed up. I was there by myself on business and the lady begin to drill me on if I was going to have guests show up to my room and if I was going to throw party. I then gave her my company credit card to book the room and she then proceeded to critique my company. Sorry lady, not what I was asking for. By this point it was after the 3pm check in but she said my room was still being cleaned and I'd have to wait another 20 minutes to check in.
I loved the bed. It was so big and comfortable. I never wanted to get out of it. Everything in the room was modern and comfy and I was able to relax. I was very happy to find that I was on floor level and it was easy to find and get into my room. I had all amenities that the website indicated and everyone was friendly. Also breakfast is the most awesome thing in the morning. It took me three days to figure out how to work the waffle maker, but all of breakfast was easy, fast, and healthy and they even had alternatives for lactose intolerance and gluten free stuff. Very considerate. On one day, near the end of my trip, they cleaned my room while I was out and did not leave me any towels or washcloths. Next morning, I asked for four towels so I could have enough to shower that afternoon and the next morning and it took more than 2 hours to get towels and I only got three. Not the four I asked for. Also the bathroom was the smallest room in my suite. It was literally smaller than the closet. I expected a larger bathroom. Also, on the website and when I booked, it indicated FREE shuttle rides to and from Disneyland. They were NOT free nor did the shuttles come every 20 minutes like I was told. It was $3 one way or buy a pass for the shuttle and there was no place close to the hotel to buy a pass. I wound up buying a pass for the ART shuttle at Disneyland as I left the first day I went there as that was the only place I found to buy the ART passes where I went.
the fact that you are GREEN... could of used a pool vest for my kid, since I lost hers...
I liked everything, fast check in, professional and warm welcome, beautiful and spacious room and well kept grounds! I would stay here again! I disliked the fact I was only staying one night.
The receptionist and people who worked with clients Average rooms
The rooms are big, breakfast was great. The guy making waffles was really nice, great with all the kids. The beds are comfortable and it's in a great location. The A/C didn't work for squat. Set to 60. Never cooled the room down at all.
Great facilities. Common place for families going to Disney. Did not recognize my prepaid reservation for the room. had to pay separately for a different room.
Check in was easy, the staff was initially very nice. The room looked really nice and clean. However, I woke up with multiple bites on my neck, face and arms. These were not bed bugs as only areas that were not covered were bitten. These bites are characteristic of mosquito bites. My room was right next to the pool so that might have something to do with it. I told the man at the front desk about it and he did not seem to care. He did not even apologize. He just said he would have housekeeping look. Everything looked nice, however I am now extremely itchy and uncomfortable after staying here. Wouldn't recommend