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Sehr schönes Hotel! das Geld lohnt sich auf jeden Fall für den Komfort und die Sauberkeit. Zufriedener Kunde.
Schönes Bett und Schreibtisch zum arbeiten. Die Zimmer sind veraltet und müssen renoviert werden, das Essen ist überteuert
Die Mitarbeiter waren alle sehr freundlich und hilfsbereit. Dünne Wände.
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
Comfortable bed. Left earlier than planned and did not receive a refund.
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
Free no-fuss wifi
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
The cookie They gave me a dirty room to start and then were rude about it
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
Staff was very friendly and helpful. Loved everything
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
quiet, beds were very comfortable Very big. Long walk to the elevators
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.