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This hotel has it all. Spacious rooms, great places to eat nearby, friendly staff, and to top it all off their prices are great. I stayed during valentines day weekend and this place was top notch. It is quiet and the king size room was extremely comfy. Plus you can't beat a free breakfast. The only thing negative I have to say is that the fridge didn't work but for me it was alright because I wasn't there long enough to need it.
staff was attentive
Room was large and comfortable, plenty of closet space, refrigerator and microwave. Continental breakfast was good, parking good. Shower and bath needed grab bars for safety.
Location was fine. Staff incompetent with no follow through. 1. Staff lost my reservation. I initially did not have a room. The front desk had no record of me or my reservation. 2. The desk clerk offered to reserve a specific room for me to make up for their error (see above). When checked in no room had been assigned to me.
They feed you like kings. The staff are all very friendly and they have great rates. The walls are well insulated because we all slept well; not normally easy for me. I feel comfortable have my family stay here and I'm pretty picky. The maids could pay better attention to detail but other than that, we were quite pleased.
Staff was nice. . . .... but they lost my reservation, then told me I needed to rebook my room and then told me they found it. They then proceeded to give me a key with 215written on the envelope. Turns out we were supposed to be in room 115. Once we got in the room, the too had a seriously bad odor, the air conditioning didn't work, walls and carpet were filthy, bathroom door was difficult to shut as if the door was slightly too large. I've stayed at nice best westerns before but this is a dump compared to any hotel I've ever stayed at.
Staff person at front desk (Maria?) was friendly and competent. She was multi-tasking and doing the job of more than one person. Room was ok, but priced a bit on the high side because it was busy for a weeknight.
efficient check-in / available parking/ spacious room/ includes a simple breakfast/ convenient for travel into Roseville & Sacremento/ restaurants/ garage within walking distance/ good value for money.
The front desk staff was exceptionally friendly and professional. Something along the lines of what one would expect at a high end luxary resort.
The friendly staff and great breakfast.
Room dirty , no pillow cases , no towes ,front desks rude
Conveniently located. Pool was a good size for young kids. Breakfast: freshly made waffles were awesome. Beds were comfortable. Free Internet access in the rooms.
Cheap room, very clean, staff was extremely friendly! Would definitely recomend and stay at again.
there was only 2 bath towels in a room. i called staff to bring us more towels, they did not even show up. they don't have good internet connection at all. it was so getto. seems like honeless are hanging out around there.
This place is horrible. Blood splatter on wall, door had been kicked in, filthy, drunkards fighting next door, previously on fire. I got my money back. Seriously stay away.
Facility was dirty and short staffed.
Absoultey Nothing and waiting for my money to be returned to my account. This place is surrounded by drug users and it is filthy!!! I would not let me dog stay in that room. This place needs to totally reinvent itself for I would never recommend to others. Thank You
It was the worst hotel experience of my life. It was literally the worst experience I've ever had at at hotel. I will never ever stay at this location, and I will be more cautious about looking for hotels on kayak.com. I was locked out of my room for an entire night, and was promised to be let in to gather my belongings when the manager would bring a master key at 8:00am. The manager arrived with the key two hours late "due to traffic" that was non-existent and when the worker tried to open the door it didn't work. Over an hour later, a maintenance worker arrived and pulled out the AC unit and crawled through to retrieve my belongings. The room next to ours had the metal door completely smashed in and there was caution tape everywhere. The worker said it had been the site of a domestic violence incident. The blinds were completely open and we could see severe property damage and evidence of violence on the inside. It looked like a set from Breaking Bad. The room we stayed in was completely disgusting and we documented all of this with photographs.
I liked how close it was to where I live There were NO towels, washcloths or bath mats. Also, when I stdyed there the cops were raiding the motel and had the streets blocked off. I feel I should have been compensated for the unconvinced!
The price. And location to Old Town Roseville. It was an OK place to stay with my brother, for one night as we went to a concert nearby and had some drinks This is the kind of place I wouldn't mind staying in as a young 20 something year old. If I checked in with my wife, we would have checked out and gone elsewhere. Looked like it also had long term residents living there as well.
Plenty of parking Lost my reservation, cigerette ashes on pillow cases, needle lid on floor, as well as more ashes and sunflower seeds. This was marked a smoke free room. Reserved a down stairs room, was given an upstairs room. A lady of the night was conducting her business next door. Broken glass littered the parking lot. Several intoxicated people riddled the area. You dont even need proof of identification or what room you're in to get a key. Lobby smelled of urine. Continental breakfast was toast, cereal, milk, and orange juice.
The staff at ne check in was cordial when I checked in. After going to my room I left the site to tend to business app. On my way out i had to inform the checked in counter that there was only a wash cloth and hand towel, the refer was not working and the telephone did not work. Reading 8ther reviews, the towel are no surprise, but a telephone is useless if you can call the front desk or outside in case of any emergency. I got the towels. This motel/hotel had probably been a nice place at one time, but those days have passed. Lots of resident living. Not the best location if you have a family or a single person traveling by yourself. Spend a little more and feel safe. Unfortunately I thought I could handle a discounted hotel, but there is no excuse for not repairing or taking out items that do not function. The place had walls And doors that had been kicked in or punched. The carpet had large stains. The staff tried there best but it dint help.
Convenience, cleanliness, responsive staff, good breakfast. Bed was a little soft for my personal tastes but was otherwise comfortable.
comfortable beds, spacious room, clean facility. Breakfast was good, decent number of choices including hot foods (eggs, potatoes). Staff was willing to split the room costs between two of us, which was convenient. Lighting in bathroom room was dim. Very little light in sink/mirror area, not quite enough for applying makeup/etc. No USB outlets in room to charge phones. Most hotels have these on the alarm clock or the lamps, this room had none at all.
My family and I stayed for 1 night and it was very enjoyable. We enjoyed being able to have breakfast at the hotel in the morning. The breakfast they offered was great, that's was a big selling point in choosing this hotel. The weekend we visited it was quite warm out but our room was nice and cool. Overall our we enjoyed our stay. The front desk staff took quite a while to acknowledge that we were standing right in front of them. I work in customer service and I understand u can't instantly help everyone but be considerate and make sure you acknowledge the customer and let them know you will be assisiting them as soon as possible.
The bed was comfortable. The staff was very friendly and helpful. Seemed like the hotel was in the middle of some sort of construction. Hallways were tapped off and the elevator was covered in some sort of blanket that really smelled. The look of the place is kind of strange, like a Starbucks but with a lot of blue paint. Looks odd to us.