I liked the Jacuzzi tub, and that's... IT!!! I wouldn't stay here again if they paid me... Well, maybe if they paid me $20.00 and hour to stay for a night. This place sucks. It's next to the freeway so there's no relief to the droning on of tires on road... The staff was less than helpful, I had to practically yell at the guy to do his job which he was very inept at doing. As twenty minutes into the yelling process I finally got the room we booked, and we enjoyed what was left of our evening... But the bed, sheets, and pillows came from Wal-Mart or Big Lots which is not the $260/night quality I expected. I expect that of about $100/night hotel. This place has ZERO value. Go here if you like burning your money.
The young man at the front desk was courteous and diligent. He had a wonderful welcoming smile. He also came to the room to fix the TV which had no reception. The location is right off the freeway so easy access to beach and campground or any amenities There was an odd odor everywhere. Damp. Tiny bathroom and tub. AC was so loud. It took over an hour to get the tV fixed. To be fair it was very busy at the front desk but he was working by himself.
The Holiday Inn has everything someone needs for a quick weekend trip. Poo/jacuzzi, big rooms, friendly staff, and the location is perfect for walking into downtown San Clemente.
Has agreat location and the staff is very friendly. Very Noisy, We could hear our neighbors on the room above us walking until 3 am and then at 6.30 or 7 people going down the hallway, you can hearing them talk like they are inside the room. Badly isolated walls.
Close to Camp Pendleton. My son is a Marine! Close to freeways Clean hotel Continental breakfast was good
The room was very comfortable and clean. Nice breakfast. We forgot some shoes in the closet on a Thursday. I called the next day to ask if they had been found and they said they did not have them. We had to go that way on Friday and stopped in to ask again. Front desk clerk remembered my call and claimed they were still missing. We asked to talk to housekeeping and she found the shoes for us. Don't give up after one call if you forget something. Also, while they claim to be pet friendly, there is no grassy area for them.
From check-in to check-out this Holiday Inn exceeded my expectations of what I would expect in a hotel. Guri (excuse the misspelling) at the front desk made my check in process and my stay a 5 star experience. Ian on the Night Audit made the evenings and early mornings exceptionally outstanding and comforting. I will always look recommend and stay at this location after this experience. Thank you all for making my stay so enjoyable. The location is a bit strange and off the map. But once located, it is easy to find. One recommendation I would make is to communicate when guests have a late checkout. On several occasions I had a 2pm checkout which was approved and verified with management but yet the house keepers walked in at 11:00-1:00pm. Communication is key in situations such as these.
Staff was very helpful, rooms were very clean, excellent breakfast included. Also liked having refrigerator/coffee/microwave in room. Even though right next to the highway, we did not hear traffic noise or any noise from other rooms.
Nice pool, awesome bed, enjoyed my stay! Couldn't take a bath because it was always draining the water :(
The rooms are clean, and the staff was terrific. The front desk staff and the house cleaning staff were outstanding. A little hard to find. A bigger sign near the road would be helpful.
I chose this place because it was close to where I needed to be early the next morning. And because it had a pool and was close to the beach in case I wanted to take a dip. It delivered on all those. The staff was friendly and helpful and the parking lot big enough for me to park my car with trailer while not causing problems for other guests.
Room was nice for the money, we had a nice view of the ocean. They remodeled the lobby, it looks nice. Air conditioning did not work at all., shower door opened out, so you couldn't enter or close bathroom door. Made using the bathroom inconvenient. I'm surprised anyone would approve that.
We enjoyed how close the hotel was to the beach. Nothing
Location is great! Friendly staff! Good vibes at the rooftop bar and food was good! Parking prices are ridiculously high!!! Self park and valet should not be the same price an. Regardless $22 dollars a night is offensive!! Layout of room was a little awkward with the bathroom being super close to the bed and the shower door almost hitting the bathroom door... Otherwise room was nice!
Location was very convenient and close to beach Room was very noisy ... Hot ... Air conditioner sounded like it was going to blow up
I have never written a review, don't usually have time or really notice the little differences between hotels. Well this was an exception....The hotel is under major construction, which was not mentioned anywhere. It was literally drywall and dust everywhere. After the check-in attendant telling me "well we tell everyone who calls in to book a room with us about it, you must have booked with an affiliate" me and my fiance decided to stay anyway. As we waited 7 minutes for the elevator, we started doubting our decision, then we got to the room....no sheets, couch was open, cushions everywhere scattered throughout the room, and the toilet hadn't been flushed. I called the front desk and they said they would bring up keys for another room, as we waited, which took a while, since the elevator wasn't working, a nice employee Irene showed up. But in the meantime we booked a room at another hotel in the area. Well, since our wedding will be in the area in 8 months, we know one hotel that will not be on the recommended list of places to stay.
The location is across from the beach (although not why we were there) and the staff was nice. They have great marketing. Put the beautiful renovated rooms first on the website. Then when someone gets duped into paying $225 A NIGHT, they check in and realize they are getting one of the old, dirty, dilapidated rooms where the AC doesnt work, the mattress is worn and slants inward and there is mold and peeling paint on the bathroom ceiling. Perhaps you should be up front about what room you are getting at booking. Or maybe adjust the price so if you get an unrenovated room it reflects the motel like quality room you are receiving. The staff was nice and the renovated lobby was pretty. No doubt it will be a Hilton quality hotel by the end of the renovations.
liked the location and staff Attention to detail was missing ( fresh cookies on arrival, coffees and toiletries replaced for day 2, room service tray pick up)
Love the hotel. Staff was very attentive. Just surprised when I received such a big charge for such a cheap toothbrush. For $200 a night I would have expected it to be free. Expensive dollar store toothbrushes.
The Staff was really great!! So helpful and courteous at check in. Hallways third floor smelled bad. Water damage or something. But the room was lovely