• clean bathrooms • decent staff • hot tub was broken whole visit (access to the hot tub was the main reason we picked this hotel) • hotel grounds were rundown, mostly dirt patches where plants might have been, dried up fountains and ponds • breakfast at hotel restaurant poor quality and very expensive • no WiFi connection whole visit (staff explained "sometimes it works, sometimes is doesn't)
The drivers for the courtesy transport were awesome very friendly and informative the room was also nice and comfy Most the hotel amenities were under renovation and seemed severely under staffed also didn't have my reservation even though I had my confirmation number still had to wait into the evening until I got my room and never received a call even when it was ready also the fact that they advertise their grill that's not open was a huge bummer
Loved the room and the gardens. Good hike to get to the hotel. If bad back or knees, will have to use the shuttle. No clear schedule for the shuttle but they were very responsive to the calls. The luggage room was unsupervised....
Advertise Wifi but it was pretty bad reception. Other than that it was ok.
The overall vibe and design of the room. Definitely has air conditioning. The room wasn't initially stocked with toilet paper but when I realized this at 3:00 am there was someone readily available at the concierge desk who ran to the stock room and provided some.
Love the renovated rooms. Really modern and comfortable. Loved the balcony and nice swimming pool. Very comfortable beds and helpful staff. Really liked the shuttle and shuttle drivers. It's a little far from the fun. Too far to walk for some especially on the way home - big hill to climb. No onsite bar or restaurant - in rennovation.
We visited during off season so we were unaware that the hotel wouldn't be open during our entire stay and room service wouldn't be an option for breakfast. The shuttle drivers were very friendly but we did a lot of waiting because only one shuttle was running and in one case, after waiting 20 minutes we were told the driver was on lunch break and there was no substitute driver during that time. Not the drivers fault. That was a mint schedule planning issue. The website pics were great but our stay was during the prep for summer season. Things needed cleaning, painting and repair. In the week before arriving, i emailed and voicemailed the spa in an attempt to schedule 3 massages and facials. I received a return phone call on our departure date just as we were returning to Long Beach. We ended up having our spa day at an off-site location. Overall, I rate the resort a 3 out if 5 stars. I attribute the mishaps to being there in off season and not having adequate staffing. Not having quicker transportation to downtown and unable to use onsite spa facilities - that was the main reason that the site was selected, was for the spa treatment. That was a real "miss". There was only one staff member that did not seem as eager to please and it ws likely a communication gap. She seemed passive-aggressive in two different occasions. Once when we found, after waiting in the sun for 20 minutes, the driver was on lunch. I was asking if they had somebody else to drive during his break (we had an appt and had allowed 30 minutes to get from hotel to downtown) and architecture defensive and said it was the law that he take a lunch break - which had nothing to do with the conversation. She offered to call a cab, at our expense. And suggested we share it with another couple who was trying to make it to their zip line appointment. The second time was after the city had cut water off to the hotel and one of my party was in the shower sussed up. She thanked me for letting them know because the city hadn't notified of the outage but followed with a sideline remark that we should be glad it wasn't an earthquake. Again, that's the only two times that I felt uncomfortable and wished I was someplace else. Oh... we never could get the free Wi-Fi to work either.
AC Worked. Sheets - yellow and brown stains on white sheets upon check in. Left a day early and forfeited our pre-paid money. Towels - so worn you could almost see through. Staff at check, not a charmer. No help. They don't care.
The rooms were newly designed and very beautiful. The shuttle service into town says it runs every 30-60 minutes, but it is typically a very short wait. The drivers were wonderful, and to have a free service to transport us to and from town made this hotel worth the money. The front desk staff always seemed too preoccupied. At check in, the lady tried to throw a $250 deposit for our 4 night stay... I booked almost 6 months ahead for our Honeymoon and nothing about the reservation we made in March said anything about a deposit. We talked her down to a $50 deposit but it just seemed silly to try and ask for that much to begin with. Wifi is not that strong.
Upon arrival at 10am off the ferry, the concierge dismissively informed us that we couldn't check into the hotel until 4pm. When I asked if there was any chance of getting into our room sooner so that we could change and get settled, he looked annoyed, rolled his eyes, and told us that check-in was not until 4pm and that, if we were lucky, he would call us when our room was ready. I asked when he thought that might happen, and he scowled at me and just repeated what he had already said at twice the volume, then turned back to his computer. We left our bags in an unlocked storage closet, as instructed. Then we asked when the next shuttle into town would be, and the concierge told us that he didn't know. When we asked if he could call the shuttle driver he didn't even look up from his computer, he just said "The Shuttle runs every 30 minutes at random times." which I'm not even sure makes sense. The next day, we asked if we could have a late checkout since checkout was 11am and our ferry didn't leave until 5pm. There was a new lady at the front desk who told us no, because she had already given away all the early checkouts and the housekeeping staff needed every available minute to clean the rooms because they were booked solid. We hurried to get out by 11am after breakfast. When we passed a cleaning lady on the way out, I told her we had rushed to get out and she said "Oh there's no rush, I won't get to your room until 1pm anyway". We get into the shuttle that "randomly" shows up every 30 minutes and ask if he can take us to Descanso Beach but he tells us no, he is only permitted to take us to the town center, which is still a 1 mile walk to anything else. This is the first hotel review I've ever written. I don't write reviews because I'm really not that hard to please. If the sheets are clean and the staff is friendly, I've got no complaints. But everyone we encountered at this hotel was either flat out rude or just didn't seem to care at all. Don't stay here.
Clean modern rooms, nice appearance. Friendly staff, shuttle drivers. Restaurant was good! Pool was nice! First night was great! 2nd night there was a party going on in next room. People coming and going till early morning. Quite a hike uphill if you don't take the shuttle.
This resort is poorly managed. They tried to charge us $3471 for a massage in the spa. Our credit card company flagged it as fraud and called us immediately. This alone took hours to sort out and ruined a whole morning. We got our bill at check out and there were still all kinds of charges on it that weren't ours. It took three rounds for them to get it right. Like I said very poorly managed. We had to call three times to get a shuttle from the Ferry to find out the women answering the phone never bothered to let the driver know we were waiting. We were woken every morning by construction noise at 6:30. One morning there were two workers having a very loud conversation right at our door. I had to ask them to keep it down. They were changing a light bulb. 6:30 on vacation. This resort has no food service. I'm not kidding. There is NO food available except dinner a few nights a week and the restaurant isn't even managed by the resort. Seriously, you can not get breakfast at this "resort". For breakfast you must walk 1/2 a mile to town. No lunch, no poolside snacks or drinks. You can buy a yogurt, spotty bananas and potato chips in the lobby. Our room had a Keurig Coffee Maker but no coffee. You have to go to the lobby and buy the cups for $2 each. My wife and I enjoyed Catalina Island very much. We met so many very nice people and had great service everywhere EXCEPT at Catalina Canyon Resort and Spa. My suggestion is to avoid this place entirely.
Clean, nice staff, near the water and a great value! No elevator.
My first time to the island the hotel staff made my stay very enjoyable and relaxing
Close to the main road and attractions Staff was not as pleasant as I would have expected. Was told would get a txt when room was ready before 3pm and when checked back saw a txt was written at the top of the reservation and when stated that I never recieved a txt was just told well your room was ready. Asked for a cot for a grown adult to be added to the room and was given a baby crib. The man at the front desk was the only helpful person that day to fix the problem. The room was run down and had many pieces missing from the walls and the screens outside the windows were falling off the outlets were extremely limited and in very odd locations. The bathroom floor was slanted and many stains on the mattress. The complimentary breakfast was extremely limited and the women helping us was rude. Did not feel that this hotel was worth the price and would not plan on staying here again or recommending others stay.
Location, price, and service. Small bathroom but it was adequate.
I really liked how it was right in front of the water. It was in a good location where everything was walking distance: food, arcade, cart rentals, bike rentals, kayaking, and more. The hotel also provided complimentary breakfast and allowed us to leave our baggage in the lobby before we could check in or after we've already checked out. The staff was really great as well.
Good location and clean Hotel is a bit dated and bathroom tiny but clean with good staff
The staff and the facility were very nice and comfortable. Our room smelled super bad, hence the 3 of 5 rating. We opened the windows and the smell did not resolve. The staff, however, was very good about bringing up an air freshener immediately upon request.
The front desk staff was top notch.... Very friendly and helpful. The room was clean and the bed was very comfortable. The room was pretty cheaply furnished.... Towels, lighting, furnishings were on par with a motel 6. Cheap plastic blinds did not keep the light out. Common areas needed a good vacuuming.
The staff was super friendly and the rooms were clean. I liked that we were right in the middle of where the action is, so it was quite convenient. No elevator, and no place to hang anything up to dry. Tiny sink in the bathroom and no place to set down your cosmetic bag. Since this is a beach place, it would be nice to have an area to hang swimsuits, towels, etc.
I liked the decor No elevator
The location is right in the heart of Avalon, and you don't have to haul your stuff up a huge hill to get to. The staff is very nice and accommodating. We were easily able to store our belongings at the hotel, both before and after our check in while we were on the island. The room is simple, but we were only using it to sleep and shower. It was clean. Had Disney channel, which is an absolute plus when you travel with a toddler. Only "issue", I'd say is, in the morning, we had our window open and the street below is quite loud with all the golf carts going by to the Von's grocery store. But close the window and problem solved.
Had a great time. The rooms were deceptively small through the pictures. The size
Room was clean, somewhat updated, staff were very friendly and helpful which made me give 4 vs 3 stars. Continental breakfast was basic but nice to grab (doesn't start until 8AM though). Rooms are very small, round toilets (as a guy not cool), like everything on Catalina its a bit expensive compared to what you would pay on the mainland for the same level of accommodation.
We loved the location near everything and the short distance to the beach. Everything was clean too. The room was small compared to the pictures, plus the bed was a bit stiff on the body.
It was close to the main street, but far enough to be very quiet. The staff was friendly and helpful. The room was recently remodeled and very attractive, with a great shower and comfy bed. We would definitely stay here again! No coffee pot in the room and the breakfast wasn't available until 8:00am. We are early risers!
I loved the complementary breakfast and the wine and cheese tasting at 4:30pm :)
Just a lovely hotel. Garden was quiet and lovely-made it private even though the hotel was located on the main drag. Loved the breakfast and wine and cheese reception. Very friendly and helpful staff. Very easy to get to. No complaints
We loved the breakfast and the happy hour. The bed linens are wonderful. The luggage storage on checkin and out is great.
The staff are friendly and accommodating. The bathroom may need some updating.
Love this hotel every time we stay there! They have a wonderful wine and cheese happy hour and delicious breakfast that's included. Best location, toasty fire pit, friendly and extremely helpful staff. We leave our bags there while waiting for the ferry after we check out, and we can even take a shower after a day of hiking since they have shower rooms near the front desk! Nothing at all!
The staff was very friendly and helpful upon checking in. My room was not ready, but they called me on my cell when it was. Air-conditioning was great. My ex-wife used to tell me I was like Mamu the Killer Whale. If the temperature was not perfect in the room...well, then I would expire! The lamps on either side of the bed were very hard to turn on/off. Just a tiny little knob that would not budge unless I went and got a wash cloth and REALLY cranked it on/off. I read before going to sleep and the lamps help a lot.
I love this hotel :) very friendly staff. Very nice and clean ! Love thebreakfast and also the wine and cheese tasting included with stay. :)