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A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Walking distance to downtown San jose & Staff was great
Rooms Staff at the door
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
I liked that it was downtown close to bars, clubs and restaurants.
Location, friendly staff, large room I think breakfast should come with the room, at least cereal or something
I loved the bed. It was very comfortable. We had a lot of space in our room along with a DVD player. We were able to look at complimentary DVDs at the front desk to watch too! The location was great! Restaurants, movie theater, bars... All within a minute of walking distance. I wish they had an indoor pool!
Was on phone for 2.5 hours trying to change reservation. Even though hotel was willing to cancel first night Kayak (hotels.com/ book it .com) would not cancel it. Never, ever book hotel through Kayak. Call hotel directly to book. Bed and room was nice. The toilet ran occasionally. Front desk staff was rude.
Just a nice place, bed, bedding, furniture, location, everything is within walking distance 0
The facilities are being remodeled so hopefully will be better in the future, though the room was nice. One gripe - the free WiFi is so slow as to be worthless. To get something better you have to cough up $10. In a time when even the cheapest dumps provide adequate WiFi this strikes a raw nerve.
Loved the Hotel, the staff was nice. The room was roomy and large. It had robes for us waiting. It also has chocolates on the bed. The bed was comfortable and nice . It was in big shopping center with restaurants, movie theater and shopping center. Walking distance to everything
I liked all the surrounding restaurants available.
My wife and I thought breakfast was included and thought that $9.95 each for coffee and a roll was excessive. This rip off left a bad taste in our mouth toward the DoubleTree.