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My wife and I thought breakfast was included and thought that $9.95 each for coffee and a roll was excessive. This rip off left a bad taste in our mouth toward the DoubleTree.
I loved the bed. It was very comfortable. We had a lot of space in our room along with a DVD player. We were able to look at complimentary DVDs at the front desk to watch too! The location was great! Restaurants, movie theater, bars... All within a minute of walking distance. I wish they had an indoor pool!
Location, friendly staff, large room I think breakfast should come with the room, at least cereal or something
Was on phone for 2.5 hours trying to change reservation. Even though hotel was willing to cancel first night Kayak (hotels.com/ book it .com) would not cancel it. Never, ever book hotel through Kayak. Call hotel directly to book. Bed and room was nice. The toilet ran occasionally. Front desk staff was rude.
I liked all the surrounding restaurants available.
Just a nice place, bed, bedding, furniture, location, everything is within walking distance 0
The facilities are being remodeled so hopefully will be better in the future, though the room was nice. One gripe - the free WiFi is so slow as to be worthless. To get something better you have to cough up $10. In a time when even the cheapest dumps provide adequate WiFi this strikes a raw nerve.
Loved the Hotel, the staff was nice. The room was roomy and large. It had robes for us waiting. It also has chocolates on the bed. The bed was comfortable and nice . It was in big shopping center with restaurants, movie theater and shopping center. Walking distance to everything
The beds were uncomfortable..hard pellows and not a comfortable matress. The tv and dvd player were both borken..repoted to staff and they were unable to do anything. Also the almost 200 dollar hold on my card was not expected.
Nice rooms and very friendly staff
Staff was fantastic and the hotel was very nice
Proximity to buisiness event; quiet Resturant not open
Although we arrived late in the evening (about 10:30), we were greeted by the upbeat and friendly front desk staff, who quickly took care of checking us in. Not long after we got into our room, we received a call to check that all was well. We requested extra towels and they arrived in less than 10 minutes. The beds, pillows and bedding were 1st class and very comfortable. Our room was quiet and nicely appointed.
safe location,easy to acces free ways,excellent families restaurant next door of Hotel I have no complain.
yes there were a lot of noise during the night (of other guests)
The hotel is conveniently located for car access to Santana Row and the Valley Fair Shopping Mall and has onsite parking facilities. The room was nice and comfortable but nothing fancy. We stayed there as we wanted to be close to the shopping areas.
Location was perfect for us and the place is warm and attractive with a very professional and helpful staff.
Very well situated place in the center of Silicon Valley. At least, the "Club Level" is of very high quality considering the price of the room. At the hotel itself, the dining service is not top-grade but sufficient. Anyway, the place is rounded by lot of restaurants.
Sehr freundlicher Service, große, bequeme Zimmer, sehr ruhig trotz hervorragender Verkehrsanbindung, freies schnelle WLAN, rundum angenehm. Frühstück ging so ( für europäische Verhältnisse), die meisten Hotels in USA bieten ja gar kein Inklusivfrühstück an.
Wireless Lan hat vollkommen problemlos funktioniert Der Geruch war grauenvoll, es war ein Fitness-Raum zwar angegeben, aber keiner vorhanden.
The location was were we wanted to be. The first bed we had was hard. They did upgrade us to a better room and bed. The TV in both rooms did not work properly. Because of the low number of guests, the 'Breakfast' was skimpy and the coffee was poor.
The hotel does exhibit some age, but is well kept, located near family we are visiting, clean, staffing always very accommodating, parking is covered. The daily breakfast is excellent, represents a great value, eliminating the need to go off site. No complaints