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Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Nice failities Needs a hot tub/pool
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
The bed was uncomfortable, my back was killing me when I woke up.
The room and the hotel overall The loud music at the reception... It was a litto disturbing to check-in and talking to the teceptionist while the music was playing
Great place to stay while we visited family. It provided a quiet retreat, with a comfortable bed, sofa, desk, and a luxurious shower. Friendly staff, free parking, and cool style rounded out our experience. Nothing.
The whole idea of a business type of hotel room, plenty of outlets to plug my devices. Minimalist and modern with just the right ambience for comfort when it's time to sleep. That we were not able to stay longer because at the time the Hotel was booked for the week.
Amazing views, great service and great bar
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!