Our stay at Extended Stay America- Orange County/Cypress was great! Henry at the front desk was so helpful. He called for our Taxi's and answered all our questions. There was another gentleman at the front desk too that was great! Upon check out..Again, I didn't get her name either but she was sweet and even gave us a discount! All in all everyone there was extremely polite and helped us with every need. A very nice housekeeper took very good care of us. I enjoyed our stay and will and have told others about our experience. We will definitely be using you for our future trips! Thanks for making us feel right at home! Sincerely, Michael & Jayne LaFavor Maybe some stronger coffee.But everything was else was most satisfying.
Nice room off the beaten path. When extending one extra night, they wouldn't honor the Kayak price. It was a Sunday night. He said that I would have to check out and check back in. I ended paying his price of $5.00 more.
Nothing. Police were in the parking lot for hours due to a bad guest. The sleeper was broken. The manager harassed me about taking yogurt back to my room from the continental breakfast. he said I would spill and attract ants and food was not allowed in the rooms. Harassed us about checking out at 1040 when check out wad at 11. Terrible service.
Free parking Nothing
Loved everything about this hotel! Place looked brand new and up to date. Staff was so friendly. Everyone greeted us and was so helpful. Breakfast was great too. I even told the staff how wonderful they were and that I would come back again.
Very nice hotel. I thought I lost my sun glasses. Staff was very helpful and even gave me 2 call backs to let me know they had looked but couldn't find them. I thought that was very nice. Room was very clean and spacious. Bathrooms were clean and spacious also. Beds were very comfortable. I will definitely stay there again when I go to the amusement parks such as Disneyland or Knotts Berry Farm. Food line for omelette took a long time.