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Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
Nice property, clean The in-room dining and restaurant food was not good and I don't recommend. Also, the coffee machine in the room didn't work. The bathroom design not well thought out ... there was only one hook to hang towels.
Love the resort itself and the staff Didn't like the bed, too aoft