we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Everything you. Kyle ask for.
Pool and evening special were very nice
Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
Loved the cozy rooms!!
Great location, facility and experience. We made reservations for two rooms. One through the La Quinta website and the other through Kayak. They had no record of the Kayak reservation. They still got us in after some delay. First time that has ever happened. Wifi not good at all.
The Mexican restaurant Adobe was really good and they are super dog friendly which was nice! We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Clean, and comfy beds. Breakfast provided
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Clean Friendly Staff Noisy location Small rooms Need updates
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!