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Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
My favorite resort and retreat.
Very clean Bathroom doors-- check in time till 4:00
Fun pool! Great family hotel.
The customer service was top notch!
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Clean Friendly Staff Noisy location Small rooms Need updates
Clean, and comfy beds. Breakfast provided
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
Easy to get around. Nice pool area. Good rooms
Room was clean and centrally located. The staff went out of their way to help us out.
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Close to restaurants and movies Didnt get the warm chocolate chip cookie
the warm cookie at check in needs some updating
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).