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All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
Love the resort itself and the staff Didn't like the bed, too aoft
Nice property, clean The in-room dining and restaurant food was not good and I don't recommend. Also, the coffee machine in the room didn't work. The bathroom design not well thought out ... there was only one hook to hang towels.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Very clean Bathroom doors-- check in time till 4:00
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Buchen Sie ein paar Massage, aber es war toll, Spa Lage laut, Presslufthämmern vor meinem Zimmer für zwei Tage. Wir wollten dem Lärm und der schlechten Luft in LA für ein paar Tage entgehen, aber es war schlimmer. Ich werde es nochmal versuchen, vielleicht
Tolle Begrüßung, kostenloser Upgrade, geräumig, komfortabel und ruhige Suite.