i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
Nice place for families Couldn't control air conditioning to get colder
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
The staff was very friendly. Internet wasn't free for me.
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
Spacious Rooms Cost, long walk to room
I liked the bed and the linens. I really needed a place to sleep and was not a tourist and had previously lived in Mill Valley, just a few minutes away. The location in San Rafael is in the Canal Area. This area after dark can be unsafe and I was worried about my rental in the parking lot. The hotel was easily accessible from the street. The Manager was a little short at check in. Unpleasant.
Continental breakfast with a small 'c.' Front desk people, managers?, very grumpy. Room was just so. Location super easy off freeway.
The hotel is okay for a one night stay enroute to a destination. I would not stay for more than one night.
It was clean and everything was fine. Good located
The owners were great. Very accommodating. Hotel was close to freeway. There were some sketchy people hanging around one night checking out the cars in the parking lot.
Good location the television and it would have been a lot better if I could have switched the TV over from Spanish to English No there's none that I can think of because I've been there before many times
Very clean. Needs a security person at night lots of unsavory people around with some having a room, some not. Was incredibly loud at early hours as well as smoking weed. A lot of this was outside my door and fumes was getting in due to the poor doors. My baby was with me and was coughing and crying
not in the best neighborhood. lots of commercial car repair, etc i the area. Next to the freeway, but not too noisy inside the room
For the area. It was a great room for the price. Easy to get on the freeway to get to San Francisco. Cleaning staff did a good job. The bed was a little hard and uncomfortable. The picture showed a pool. No pool.
I like I enjoyed the room came to the hotel for a solo visit and it was important to me to have a good working TV I could just watch TV and relax
Location Breakfast time was slated at 7 - 10 AM. I came in at 7AM and the lady was never apologetic when she told me 'it should be another 10 minutes.' The delivery gave me the impression 'take it or eat somewhere else.'
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Nice staff Older hotel, overall I don't think I will ever go back
Nice room in a good neighborhood. The pool was nice too.
This guest did not leave comments about this hotel.
The room, the spa tub, the fitness center and the laundry facilities. Inadequate breakfast, had to go out and pay for a good breakfast.
Convienant to Larkspur Ferry. Jacuzzi was about the size of a bathtub :-(
Location Lack of amenities and dirty feeling, not a true breakfast.
Staff was very helpful and nice. Hotel exceeded my expectations
Location convenient and quiet. Public areas and landscaping well maintained. Air conditioning did not work...was not resolved. Carpet was dirty. Desk drawer broken, kitchen cabinet door and drawer broken.
very good, but i had a stuck up friend who didnt want to stay there, and she doesnt understand i was on a budget.
The hotel was very family friendly and the staff were great. We especially liked having the small kitchen in our room and access to an indoor pool.
Great pillows and nice common areas. Their idea of 'breakfast', which is included is sadly lacking. Having some crappy granola bars, sad packaged muffins and coffee is NOT breakfast. Prepare for disappointment.
The room looks clean at first, but I got bite by bed bugs. It was awful! I was tortured by the itchiness and pain for the rest of my trip. Some of their rooms have bed bugs! Do not stay here.
Clean, convenient and accommodating. We had booked a room for two queen beds and they placed us in a room with one bed. Luckily there was a cancellation and they were able to place us in the correct room.
Great staff, clean quiet room, ample parking.
Great customer service! Nothing!
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!