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The room design, hotel layout, coy ponds, happy hour, breakfast, pool, honor bar style shop. It's a little run down and the bar closes early. It seems like it should be open later on weekends. Especially when there are no other options near by.
Spacious Rooms Cost, long walk to room
Nice place for families Couldn't control air conditioning to get colder
Very quiet and always appreciate the breakfast and happy hour! Wish the train was operating to Sonoma. Still a few months away. That will be awesome.
Nice location and a beautiful lobby. Quiet. Very large rooms that can comfortable fit 4 people. Liked the complimentary treats during the midday to evening. Each room has 2 rooms, each with its own hdtv. Comfortable beds with nice sheets. I used the fridge, which worked very well and kept my drinks very cold. It was obvious it hadn't been cleaned from the previous guests. The facility was dirty. Literally. There was urine on the seat and toilet paper in the bowl. The backs of earrings were on the counter and we only had one set of towels for a room meant for two people. I called to have it cleaned and it took them over an hour to send anyone. And when they did, after I'd called a second time to remind them, the maid merely flushed the toilet and left without cleaning anything. I requested to have my room switched but the person at the front desk said they were fully booked. So I was out of luck and decided to stick it out. Later that night I realized the ironing board and doors to the armoire were broken. Yet another disappointment. The next morning I was out of the room by 9:45 am. I came back just before 3 pm and found my room hadn't been cleaned. I waited over an hour before the maid knocked on my door. She walked in, made the beds, took away the wet towels, and within 10 minutes she left. She never touched the counters, vacuumed, or disinfected the bathroom. Then, to no surprise by this point, I went to use the complimentary microwave and found it a mess. It had obviously been used many times and never been cleaned. Luckily the first maid left a roll of paper towels by mistake. I cleaned it myself. If I stay here again, I'll have to remember to bring Clorox bleach, a sponge, rubber gloves, paper towels and air freshener. I'll keep my usual tip to cover my extra expenses. And it's 2015 Embassy Suites. What hotel doesn't offer complimentary wifi?! Especially at nearly $200 a night.
It's a clean, well-kept facility with a good location. The bed was comfortable and the price was reasonable. The structure magnifies noise, and the hotel doesn't discourage it, with loud parties and conversation continuing past midnight. The fitness room is small and one of the four machines broken throughout our stay. A calamity one morning canceled the highly touted breakfast, with no acknowledgment or discount by the hotel. Internet access is $10 per day. It's fine, and I confess that I haven't stayed in a better full-service hotel in the area, but there is no reason to look forward to staying at this property.
The staff was very friendly. Internet wasn't free for me.
i like the hotel, it was beautiful, I enjoy the water fall, coy fish, the hotel grounds very nice. the breakfast excellent... P.S. I like being on the firs floor. that provided us a great access to the beautiful scenery the hotel has to offer. I did not like the room. it was not what I expected from a beautiful hotel. the living room had a big conference table, it fell like I was at an office, that made it very uncomfortable, we wanted a private place to hangout but with the big table and office chairs, it was not possible. we ask the staff " a guy" for the room to be change but the staff member, that we ask, he told us we need it to pay an additional $50. I you can see as was not away in business nether was I meeting with other people for biasness. the staff member made a remark that my room was book by you guys and that they could not change any!!!
The indoor waterfall and koi pond, part of their tropical atrium, are really unique. They have substantial snacks in the evening and great breakfast.
Clean, quiet and comfortable! Great happy hour and full breakfast To holder is behind the user! Awkward!!
Rooms were quite big and comfortable. Many extras on the propert in an excellent location.
Bed was great. Room big. Good breakfast. Huge pool. Right off freeway. Would stay again. No elevator. Sink/vanity not enclosed in bathroom. No bar.
For several years we have been using Best Western Corte Madera Inn as a favored place to stay when visiting the Bay Area. We like the shopping that is convenient to its location. San Francisco is just a hop away down the 101 and across the Golden Gate. The rooms are spacious and comfortable, also well appointed. Staff is courteous and helpful, and the free breakfast at the restaurant next door is really good. Some of the rooms sometime seem a little dated, but this is not a deterrent to us. It's a great location.
Front desk people were great we got in a little late. They kept the pool open for us which was a lot of fun. Then we relaxes by the fire pit. Great hotel just outside of San Fran.
Convenience, price Motel-style set-up.
Seedy, bad smelling rooms. Did not feel clean. Never again.
Comfortable room with very friendly staff. We enjoy the stays very much. My room is a bargain with almost 50% price of the regular room. Very good value but the room faces I-101 with highway noise. You may want to check with the hotel for better rooms.
I didn't like the adjacent doors that are now added to the rooms. Made me very uncomfortable during the night. There are latched on them, so I wasn't really sure if the door was locked.
It was clean. They did not honor the pricing booked through Kayak. They charged me over double the agreed upon rate. They have a policy to not honor pricing if you don't book within their time window.
Everything was good. It is nice to be able to count on this hotel to give good service every visit. Nothing
I travel for business and have stayed in many, many hotels over the last few years. I've never written a review for a hotel until today. I was very impressed by the warmth and hospitality of the Four Points San Rafael. The staff was happy to be there and happy to help me in whatever way I needed. Whether it was extending my checkout time significantly or getting me 4 bottles of extra water or faxing my papers out for me, it was done with a smile. The service here made all the difference to my experience. The room was also very clean and well kept. Thanks Four Points!
Nice staff Older hotel, overall I don't think I will ever go back
The staff were very friendly and accommodating. The facility is very well maintained and clean. The room was really nice and bed was comfortable. Fitness center was spacious and high tech - cold bottled water was a bonus.
Very accommodating staff and clean design. Overall a great hotel for the price. no
Room appointments, cleanliness, breakfast room very pleasant, drinks in the evening, pretty lobby, great location for our events. Needed more light in the room at times. It was hard to see where the hotel was, coming in from the highway because only one side was marked well.
The staff was incredibly friendly and the happy hour after a long ride on complimentary bikes was a nice way to end the day. I missed having a hot tub or sauna.
Very clean. Needs a security person at night lots of unsavory people around with some having a room, some not. Was incredibly loud at early hours as well as smoking weed. A lot of this was outside my door and fumes was getting in due to the poor doors. My baby was with me and was coughing and crying
Location was good for our needs. Room was clean. The well worn, fraying carpet outside our room was not a pretty sight!
Continental breakfast with a small 'c.' Front desk people, managers?, very grumpy. Room was just so. Location super easy off freeway.
Good location the television and it would have been a lot better if I could have switched the TV over from Spanish to English No there's none that I can think of because I've been there before many times
It was clean and everything was fine. Good located
The owners were great. Very accommodating. Hotel was close to freeway. There were some sketchy people hanging around one night checking out the cars in the parking lot.
Location Breakfast time was slated at 7 - 10 AM. I came in at 7AM and the lady was never apologetic when she told me 'it should be another 10 minutes.' The delivery gave me the impression 'take it or eat somewhere else.'
The hotel is okay for a one night stay enroute to a destination. I would not stay for more than one night.
For the area. It was a great room for the price. Easy to get on the freeway to get to San Francisco. Cleaning staff did a good job. The bed was a little hard and uncomfortable. The picture showed a pool. No pool.
not in the best neighborhood. lots of commercial car repair, etc i the area. Next to the freeway, but not too noisy inside the room
I liked the bed and the linens. I really needed a place to sleep and was not a tourist and had previously lived in Mill Valley, just a few minutes away. The location in San Rafael is in the Canal Area. This area after dark can be unsafe and I was worried about my rental in the parking lot. The hotel was easily accessible from the street. The Manager was a little short at check in. Unpleasant.