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Great view from our room. The room was supposed to be non-smoking, but it stunk like cigarettes. The water pressure was terrible; it took forever to take a shower. The staff were mostly decent, but there were a couple of jerks with bad attitudes and poor customer service. I have family in Santa Maria, and I visit often, but the next time I visit, I will stay at the airport Radisson because it is far better by every measure.
Very nice old hotel. People are friendly & helpful, and hotel has many services. Building is almost 100 years old, and very well maintained. Excellent place to relax.
Clean, modern, spacious room with two queen beds. Nice updated bathroom. Located in an area of town with plenty of choices for eating out.
The staff was courteous and helpful. The room service was quick. The chair in the room was not safe at all. It was an older office chair. My wife and daughter almost fell from it. Secondly, there was no microwave which is marginal acceptable. Lastly, there was no mat for the bathtub while taking a shower. The tub was so slippery that anyone can fall easily in the shower.
Only complaint: We were told by the front desk staff that there was a complimentary continental breakfast when in fact there was a limited breakfast buffet that cost $20 for adults and $14 for children.
Restaurant was good, hosts were nice, heated pool was great on a cold night. Room was clean and bed was comfortable. It was directly on the airstrip at the airport so it was very noisy particularly in the early morning.
Convenient location and overall The climate control wasn't that good--it was always running too hot for my choice and when I ran the fan, it became too cold!
Need to update rooms. Rooms are very small
Slept like a baby...normally it takes me a day or 2 to get used to a hotel bed...this one I slept so well each night, I'd come back just for the bed! Check-in...Room wasn't ready when we arrived early...staff switched rooms immediately when asked. Check-out...paid thru hotels.com and was then charged on credit card at check-out...when I realized I called and after front desk did a little research they refunded the check-out charge promptly. Breakfast was much better than expected too! Surrounding neighborhood was a little rundown
Easy Access Convenient Location, lots of restaurants and shopping nearby. Shower was slippery Shower head couldn't be reached. Prefer carpet to tile flooring
Very nice staff and room was very up to date and clen Better pillows
Rooms were updated but beds were squeaky. Parking was in a poorly lit back alley that did not seem safe. The lobby was dated and the entire property was too close to a busy road. Even though the rooms had been updated, the quality did not look professional and the refrigerator in our room was leaking all over the wood laminate flooring.
clean and neat and quiet we could not find the entrance street. I thought maybe the street light was out
I like the bathroom set up with both vanity and shower/toilet together in one spot rather than separate from each other. The size and comfort of the bed was very nice as well
Breakfast & cleaness Wifi connection instruction