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Very quiet Rooms were dirty and nothing was modern
Although the furniture and Tv is quite old everything was in immaculate shape. Its location is excellent with plenty of places to eat close by. Their security guard who saw me drive away knocked on our door and said to my girlfriend that he needed to stick his head to see if he could smell weed. This kind of scared my girlfriend and pissed me off. I told management.
The security guards were polite & tried to be helpful. One security guard felt bad about bedspread & replaced it himself; whereas the staff was non compliant to help serve residents in any way. Human body fluids all over bedspread. Shower dirty. Coffee pot not cleaned. Chairs & rug were filthy, stained with years of waste, & soil. As a PhD student, my stay was contingent on Wi-Fi which did not work. Management insensitive & rude to a
location the shower had zero hot water
great price for the location There is to much outside traffic going on, as in to many people walking around outside, in and out for their rooms all night. There is security and that should tell you why.
Parking Lights did not work, shower/tub did not work properly. Overspray paint all over the door and windows.
PLEASE I BEGI YOU TO READ THIS BEFORE BOOKING WITH THIS MOTEL DOPE HOUSE BEFORE SPENDING YOUR MONEY . THERE IS NO HEAT , THEY WILL NOT FIX , WILL NOT REDUND MONEY FRONT DESK MANAGER IS THE RUDEST CUSTOMER SERVICE MANAGER IVE EVER M IF YOU WANT OR NEED A PLCE TO STAY FOR AN HOUR or night or two or week. Please run . PSA IGNORE THIS AND YOU WILL HAVE THE WORST STAY EVER I AM WRITING IN TO THE OWNER THIS HAS TO BE STOP NO ONE DESERVES TO LIVE LIKE THIS AND BE DIRSRESPECRED WHEN PAYING
Staff is super friendly and attentive. Called about an issue with the ice machine and they had it fixed within 10 minutes. Security guards at night were also very attentive and friendly.
The location These rooms are old & out dated.., don't be fooled by lobby which been completely redone & looks modern..
the bed dirty
phone wasnt working,cutains was broken staff was rude
This guest did not leave comments about this hotel.
Everything in general but specially the cleanest of the hotel We like everything
Overall bad experience customer service is the worst I ever seen at a hotel. Toilet didn't flush bathtub wouldn't drain the water so clearly there was a plumbing issue. Waste of money would recommend this hotel!!
I was completely satisfied staying here......! They serve complimentary breakfast. Lots of breakfast!!!! Most beautiful rooms I've seen in Victorville. The rooms are even bigger than the Hilton , Marriott, and Holiday Inn! Spacious Rooms. Family suites. Towels are very clean, so we're the hallways. The clean fresh smell is everywhere in this hotel. The maids and front desk clerks were so sweet and on point with everything ! The manager here cares about services very much. Everyone here is so respectful. This hotel is perfect for romance or business and even different variety of ages. So many places around. Lots of restaurants and near the mall. Walmart is right next door! So everything was just peaceful and perfect. I fell in love with Hawthorne . I'll go back everytime and feel right at home! I highly recommend this to any picky hotel lovers......! Or anyone spending time with family, business colleagues....etc......you can't find nothing better than their prices or quality in that area at all !!!! Spacious rooms. Very clean. Complimentary breakfast. Near restaurants and stores. Very good service,!!!! Everything here feels like vacation and it's perfect
The staff was friendly and helpful. The breakfast buffet was average nothing special. The swimming pool was like going into ice water, much too cold to be enjoyably. The hot tub was broken. Overall extremely disappointed . The room was clean and the air conditioning was great. The bedding very very n comfortable slept well.
The front desk saw me come in with small children and very little luggage and didnt offer that i would need more sheets for the pull out. I had to go downstiars to get them. 3 different thingswere broken inside the room when we arrived, burner, door bolt missing, the tv not pluged in. We had to ask for a pan. The dishes in the room varried. 3 plates, two forks, all missmatched. All of it has to be wshed before we could use it. The mattress was very firm.
The room was very spacious, liked the kitchen however I did not use it Being told at check-in that there was a $100.00 room deposit This fee was in case I damaged the room. I took a video of the room when I left to show there was no damage down by me
Very clean, friendly, and very nice comfortable room for a very reasonable price.