The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Will not stay there again
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
Cleanliness and accessibility to resturants, walking distance
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
Chan, friendly, and accommodating. And a great breakfast to boot.
Love Hampton inn always nice
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Staff could not have been more helpful. Rooms need updating, but very clean.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
Everything was great. Nothing
The room was nice and clean The room wasn't worth the price
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
We stayed here as we were evacuated from our home due to the San Gabriel Complex Fire. The staff could not have been nicer or more helpful. Extending our stay on a day to day basis until the evacuation order was lifted. A little noisy and could use some updating
Spacious room and convenient parking. Old worn out furniture, carpet, beds in rooms that have not been refurbished since the 1960's. It was like staying at an abandoned, neglected hotel, but was still being used.
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Convenient to our location Comfortable This hotel is dated Continental breakfast was marginal.
Conveniently located to the racetrack. Friendly staff. The property and rooms need some TLC and modernization. The television was a relic.
The location and the grounds. We had 4 rooms, 2 were okay, 1 smelled like smoke and the 4th was just nasty. Had I known at the time, I would of asked for another room. And, this is a baby anchor motel for sure. People actually live there until their baby is born a citizen disgusting
This was a pretty quiet hotel. It has nice greenery and it is set up where you forget you are in the middle of a busy intersection, very close to a resort feeling. I will definitely consider this place again.
very nice and close to the track
rooms are rundown and has cockroaches
Size Booked a king but got a double Can be cleaner
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