The lobby was quaint and kept very clean. We really liked the coffee it was delicious! The maintenance man was very friendly and always said hi to us and greeted my kids. The upkeep of the resort was impecable. Very friendly staff. Private beach. Didn't like that there was a main st. dividing the resort to get to lobby. Didn't like not knowing you had to leave a $100 deposit for "incidentals". Didn't like the dark spots on the roof of the shower / ceiling.
Room with fireplace! Very rustic, but in a good way. I'll definitely return. Only enough hot water for one shower, but the spa made up for that.
The room need to be more clean
great location room was like a dungeon with ugly orange-ish lighting, bed was like a rock, lots of ants
Great location super close to everything Walls are thin
The price was very affordable. Shower was very nice and the fact that it was off of Pine Knot so you didn't have to drive to go to the shops or eat. The bedding was very old and "stale" feeling. Bed was also itchy.(no bed bugs though!) there were ants in the bathroom crawling around the sink.
Great location. Super close to the lake and the village. Super friendly front desk guy!
Got upgraded to a suite which was very nice and roomy. The place was all booked up for the weekend so it was a little noisy but not all that bad considering all the party skiers and small children. Within walking distance to the Village which made it convenient for dining and shopping. Only problems were the couch and bed. They needed new ones but other than that the room was clean, a little outdated but fine.
Close to town. Location Bit dated, flat pillows.
Very friendly staff, great location. Older, refurbished rooms were very well appointed and clean. Would definately stay again. No place to hang clothes in room #69.
Free wifi. Room layout was weird.
Walking distance to shops restaurants. I would stay there again
I liked the proximity to the local bars/resturants. I went in the summer time and they didn't have any air conditioning
Great location,accessible to everything. The rooms were big enough,and spacious to walk through..located in a central location close to food places,bars,etc. They also gave is a.discount coupon for eating in the restaurant close to the place
Locale is great Rooms are worn but cleanish Nottinghams restaurant has good happy hour bartenders rock there! One of my fav places in big bear when prices are cheap
Lakeside view was good No clean
The service by the front desk personnel and the cleaning lady. The private dock for boat landing and fishing. I understand that the weather has caused the water to disappear, but it should be noted in the ad that the water has receded and fishing not available at the time.
Room was cozy. Everything stated and in there in the best way possible. Well designed to get maximum items in a small room. The gas fireplace was a nice touch. Lake front room really did overlook the lake and my son had a fantastic time chasing the ducks in the sand just outside the hotel. Someone threw a party downstairs. Very noisy at 1230 in the morning. Front desk didn't stop it had to get police interference to shut down the party. This isn't a hotel problem just rude guest problem.
Very friendly stuff.. old tv, old bed sheets and old king size mattress.. fire place is out of service...
Great location. Friendly and helpful front desk staff. The room was clean and decorated nicely with little cute woodsy stuff. Room was a generous size and came with a microwave a mini fridge, coffee maker. Beds were ok, not Hilton comfy but fine for the money. Other than that no complaints. I'd stay here again.
The linens were old and looked like they hadn't been changed. The bedspread was stained and dirty.
Very close to Bear Mountain. Lovely holiday decorations in the lobby. Big, comfy bed. Check in at 4pm. Whole place has old lady, perfume scent. Shower didnt drain properly. Dining area too crowded and understaffed. Very likely you won't get any breakfast.
It's convenient located, it has a nice arquitecture. The breakfast is complete and the persons very warm. the shower and the water temperature. too much escalators, ceiling too low, with central heating, you can't control the temperature. I have two rooms (one on the Jacuzzi level is cold and one on the second floor is too hot).
The rooms are compfy, staff at breakfast very friendly, breakfast included Women at frontdesk are not very friendly or welcoming. The hotel in the inside looks aweful, gody, outdated, okd fashioned, almost creepy with big chinese vases and tons of tacky chandaliers, horrible paint job......frightening
I vacation Big Bear approximately 10 times a year and Best Western had somewhat decent price at the time. PLEASE, don't let that fool you. Nothing good about this place. For the most part it looked as if housekeeping is doing their job. When I checked in they couldn't find my reservation which was fine. After 30 min they finally locate it under a different name which was odd. Management (lady with an accent) at the front desk was very unfriendly and told me that NOT maybe but " I made a reservation elsewhere " they put us in a room where the fire place wasn't working and the wall boarders was basically coming off the wall which was a hazard for my toddler. The heater is controlled by hotel, basically a switch you have to shut on and off very often. At check out they told me there was a charge which I shouldnt have had any, AGAIN I was a different person in there books, very odd. I waited about 30 min before they figured it out. Much better hotels out there. Trust me! Spend that extra $5-$10.
Location, room decor, view and breakfast. Fireplace did not work and TV had connectivity issues.
Clean room. And breakfast service. None
Staff was nice, the rooms were spacious and clean. Also the rooms were very quiet and it was easy to fall asleep. The room had a gas fireplace which was a nice surprise. The included morning breakfast was good, great selection and the service was good. The only negative was the bed was very very firm bordering on hard
There was someone in the room they gave us. The food wasn't very good.