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The look of the hotel The check in staff
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Sie hatten meine Reservierung aufgelistet als 2 Doppelbetten, obwohl ich in der Tat extra für das King Deluxe Zimmer mit Balkon reserviert und bezahlt hatte. Der Angestellte an der Rezeption verhielt sich so, als wenn ich kein King reserviert hätte, bis ich ihr meine Reservierung physisch auf meinem Telefon zeigte. Ab diesem Punkt hat sie dann die Verantwortung übernommen, uns in ein King Zimmer wie wir reserviert und bezahlt hatten unterzubringen. Lächerlich.
Beim ersten Eintritt waren die Zimmer sehr sauber ... obwohl das Hotel, Fenster und Türen sehr dreckig waren. Das Personal beim Einchecken war super. Das Bett war sehr unbequem, die Kissen waren flach und klumpig. Die Wände waren sehr dünn, man kann also alles hören. Schrecklich.
Lage: sehr nahe zu San Francisco. Zimmer ok. sehr weitläufige Anlage
Nichts Dreckig, es stank, und sehr laut. Wir machten hier überhaupt keine guten Erfahrungen.
Lage - in der Nähe von Berkeley 1. Heizung funktionierte nicht. Wurde kalt in der Nacht. 2. Es ist ein heruntergekommenes Gebäude, umbenannt in ein Sheraton. Ich bin auf den Namen hereingefallen. 3. Neben befahrenen Highway und Straßen. Ich wachte mehrmals miten in der Nacht auf, wegen der Geräusche der Feuerwehr und Lkws und Autos.
Saubere Zimmer, gute Lage, kostenloses Parken. Die Fenster waren nicht gut abgedichtet, daher gab es einigen Lärm von draußen.