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Friendy, helpful, knowledgeable staff who remembered my name hours after check in. Atrium architecture is nice. There was a wedding going on on the atrium when I arrived. Good, convenient, complimentary breakfast.
We stayed one night, checking in on MLK Jr day, after the long weekend crowd was gone so it was really nice and quiet. The check in staff was pleasant, as were the staff in the dining area for both the afternoon snack and breakfast. There were no crowds or line for breakfast (or elevators!), we more or less had the pool to ourselves... just downright pleasant. This was night and day different from when we stayed last year DURING the long weekend, which was pure chaos and packed with people everywhere you turned. While clean, the rooms could use some general updating.
Convenient location; free breakfast; free evening snacks & drinks Too many noisy children; no free internet; no free parkng; unresponsive staff
Great breakfast and happy hour reception Need queen beds
Convenient location with a nice river walk trail and park nearby - great for walking with kids. Lobby areas were great. Nice areas for breakfast, happy hour and meeting up with groups. Staff was very helpful and nice. Bed and furniture was comfortable. Little kitchenette was great. Unadvertised parking fee Rooms could use a fresh coat of paint and change of curtains. Hallways and rooms were outdated. Also a deep cleaning would be good of the rooms and the balcony patio areas
NIce room. The suite was comfortable. The full service breakfast was above average. An unadvertised parking fee of $10, even for Hilton Honors members. The keys did not work, resulting in an inconvenient trip down to the front desk, and then only one of the two keys worked. The biggest issue, however is the way we were treated at checkout. We were told that there was an additional $20 to be charged to our card. When we asked why, we were told that it was for food ordered the evening before. We told them that we absolutely did not order any food. Nevertheless, we were made to stand there while the checkout person went to get all the receipts from the restaurant for the night before, and then went through them, twice. Finally she found the ticket, which was for a different room. The customer had put our room number on the ticket. It appeared to me that she still didn't believe us, even though the ticket was clearly for a different room number. My feeling was that she was never told that the customer's care is important. If we said we didn't order any food, then they should complete the checkout, and send us on our way. They could then search for the problem. They could then have charged the correct customer, and if it was somehow their mistake, they should have written off the $20. We received no apology for making us wait, and no follow up. Though I generally like Embassy Suites, I would not stay at this one again.
Breakfast and evening reception were good One of the elevators was out of service all week, which made getting to and from our room a very long process. Also, if we had known that the hotel was going to be overrun by Portuguese Water Dogs the entire week, we wouldn't have stayed there.
Clean, spacious, cheerful employees
I brought 3 teens along on a work trip and they were Happy with everything – the indoor pool, pool table, snacks, breakfast evening reception etc. having two rooms. was so much easier for us and everything was great!
Breakfast was decent - service was great and welcoming. The elevator wait at check in and check out. Decided to just walk it down the stairs in a few trips rather than wait 20 minutes. Luckily we had the choice being on the second level. Need larger or more elevators.
Pool for kids, full breakfast and convenient location The rooms need attention. Our room counter over the fridge had a huge crack. Really tacky and disappointing for Embassy to rent out a room with that kind of an eyesore. I've been staying at Embassy off and on for the past almost 20 years in various locations and for the most part you can expect nice rooms with a good breakfast. This time I just chalked it up to an exception and not the rule.
Very good staff, very good continental breakfast. Very comfortable stay. Close to freeway . Recommended for first time visitors to the city
Room was clean and spacious. Front desk couldn't find our reservation. They gave our room to the wrong family. Beds were uncomfortable. Breakfast room was too small.
Spacious room, decent breakfast, very good value fotlr money. Could have been a little cleaner, but I actually expected worse from a motel so it was OK. Airport is close and sometimes the planes fly immediately overhead which is extremely loud.
Was man für diesen Preis erwarten würde. Keine Beschwerden. Achtung: keine Kaffeemaschine im Zimmer.
Die umliegenden Städte, wie z.b. Carmel sind gut mit dem Auto zu erreichen. WLAN ist kostenlos. Check in und check out waren unkompliziert und rasch erledigt. Die Zimmer sind sehr abgewohnt. Hier wurde schon lange nichts mehr investiert. Für eine Nacht ok, zur Erhohlung auf keinen Fall zu empfehlen.
Das Hotel liegt direkt an einer befahrenen Kreuzung. Die Zimmer sind zwar sauber aber muffig. Das sogenannte Frühstück soll im vorbeigehen eingenommen werden: auf einem kleinen Tisch steht eine kleine Kaffeemaschine und daneben liegt in Plastik abgepackte Muffins. Insgesamt haben wir uns nicht so ein altes dunkles Motel vorgestellt, aber Bilder im Internet täuschen mitunter sehr.